testimonials

Stephen PeartThe Village Optician (4 Sites)

Joined in 2011 | Previous System - See 20/20

As successful Opticians we focus on customer service, attention to detail, and having systems in place that enable our staff to be customer facing. At last in Optix Software we have found a computer system that helps us achieve all this. What makes them different to the other two PMS suppliers we Read more have used in the past? Customer service, attention to detail and systems that are designed to maximise practice efficiency.

Helen MorrisCardiff University

Joined in 2008 | Previous System - Optisoft

We have been very satisfied users of Optix for the last 5 years. The system provides an efficient way to carry out many of our tasks and is a very comprehensive system. The support team have given us a good aftercare service as well

Robb ScottDyer & Scott Opticians (2 Sites)

Joined in 2009 | Previous System - IRIS

Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it

Tony LawrenceThe Vision Centre

Joined in 2004 | Previous System - New setup

We are in our tenth year as a user of Optix and quite simply it has become the cornerstone of our practice! it is simple to use, quick to respond, robust and reliable. I Have used many practice management systems both 'off the shelf' and 'bespoke' and quite simply none of them are a shade on Optix. Read more Our Optometrist loves the clinical modules, the staff love the diary and dispensing modules, My wife loves the administration functions and I get a fantastic insight into the performance of my business from the Business Intelligence module. The functionality of the system pays for itself in man hours saved, allowing us to focus more time on our patients. If you are thinking of switching to Optix, it really is a no brainer!

Brain DavidsonBrain Davidson Opticians

Joined in 2012 | Previous System - Acuitas

I have found Optix a delight to deal with, and would have no hesitation recommending them to anyone. Trevor and his team go out of their way to provide an unparalleled support service to backup their product. True customer service always wins. Other software companies should take note!!!

Mark Ross Black & Lizars (26 Sites)

Joined in 2010 | Previous System - Focus

Optix is now the clear market leader in providing real time management information which is critical to all optical businesses during these challenging economic times. The system is fully scalable and has helped facilitate the smooth expansion of our practice network at a time when other optical Read more groups are struggling. I would happily recommend Optix to anyone seeking to upgrade their management information systems.

Andy Chapman Chapman Opticians (7 Sites)

Joined in 2010 | Previous System - Metspex

After using Optix for over three years we've found that it delivers time savings within the practice by simplifying routine tasks such as reminders and direct debits; provides quality information for practice staff to deal effectively with patients whilst delivering in-depth management information Read more on all aspects of the business. It's a software package which delivers now with an eye on how it can continue to evolve for the future.

John RoseJohn Rose Eyecare

Joined in 2007 | Previous System - Optisoft

I have no difficulty in recommending Optix as a product. I have been using it for nearly 6 years having tried and used three other well known software providers .... like most independents I am never satisfied ... no matter how good something is we always want the next improvement... a bit like Read more contact lenses!!

I have always found the support exceptional ... there is always someone to help at the end of the phone with an immediate response ( unlike other providers) even though the user base has grown enormously.

It does what it says on the tin and Trevor and his team are always looking to improve the product in innovative ways and listen to the requests of his users .... design by committee never works well, however Trevor and his exceptional team are able to take the best suggestions plus loads of innovations of their own and are constantly improving the product ....

Rosemary McWatters McWatters Opticians

Joined in 2012 | Previous System - New setup

Having used four different software systems over several years working for other practices I had a fair idea what I wanted and did not want for my new practice. I had a list of my needs and what I wanted from a computer system. Something that I did not have to add expensive modules on to when I Read more decided I needed them or could afford them but a management system that would do everything I wanted to from the start. A computer system that helped me make sense of the information I was gathering and that did not make my life difficult. A company that respected me as a user and did not patronise me as if I did not know what I was talking about. I did all the research and there was no contest, Optix definitely ticked the most boxes by a long way. - it was the clear winner and in the end the obvious and natural choice. Everyone gets the whole system for one price and it is regularly upgraded with input to developments and improvements from the users. It is an intuitive system and having trained staff on other software that I realised was particularly valuable. The learning curve is eased by the subtle familiarity of the screen layout. BI - so much useful information that we are learning how to make work for us as we explore it further. Reports we think we need, did not realise we needed and may one day need. Support - I cannot say enough in praise of the support team. The best thing is we do not have to phone them too often as problems are not a big feature of our weekly routine. We are reassured, however, that they are always there and so when we do stupid things, or even if the computer does it, they are gracious and helpful and get it sorted. For those who like computers there is lots to explore, for those who see them as a necessary evil there is a simpler functionality that will appeal. You are supposed to learn something new every day and Optix continues to teach us daily so we can gradually aspire to exploiting its full potential, which is immense.

Claire RangerHammond and Dummer Opticians

Joined in 2010 | Previous System - Optisoft

Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.