You can use this drop down to filter by previous PMS system usedSam Baird Sam Baird Opticians (5 Sites)
Joined in 2009 | Previous System - See 20/20
The deployment is painless and the support great. Optix does more than it says on the tin, it exceeds our demands and has us outperforming the big boys. We know how each branch, product and individual is actually performing, and this is empowering. Our business has never been better controlled.
Rod Mason 4 Sight Opticians (7 Sites)
Joined in 2008 | Previous System - PCS
We have been using Optix now for over 5 years and it has become an integral part of our practices.
During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.
As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.
Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).
We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.
I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.
Stephen Brophy Rifkind & Brophy Optometrists
Joined in 2003 | Previous System - Optinet
I have used Optix for many years including its predecessor, and find Optix to be an excellent, stable practice management system. Its clinical record system and BI reporting makes analysis easy. The system has evolved over the years in response to customer feedback and continues to do so.
All of Read more the functionality is there to go paperless if you wish with more equipment compatibility being steadily added to system. The safety of offsite storage and backup of clinical information is essential in this day and age. This, coupled with the excellent support team, gives great peace of mind. I would recommend the Optix system and support team to all.
Ellis LeatherbarrowCooper & Leatherbarrow (2 Sites)
Joined in 2008 | Previous System - IRIS
We have been using Optix for over four and a half years. It is the fourth practice management system that we have used over the last twenty years, and in every respect is vastly superior to its predecessors. The scale and flexibility of the system is immense, and in many respects we still only Read more scratch the surface of its capabilities. The learning process is made easier by the most helpful, competent and friendly support team that I have ever encountered in my thirty years in optics. I must also commend the MD, Trevor Rowley, for the principled and straightforward manner with which he conducts his business.
I have no hesitation in recommending Optix to anyone looking for a quality practice management system.
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Brenda McKernanEyeworks London
Joined in 2010 | Previous System - New setup
Optix is a fantastic system that is the backbone of our practice. It has many sophisticated applications like the Direct Debit system and marketing function yet it is simple and intuitive to use. Whats-more the support staff are friendly and patient and really take on board your comments and Read more suggestions. It is a great system with great people behind it, that is constantly evolving and innovating. I couldn't be without it.
Kathryn AnthonyKathryn Anthony Opticians
Joined in 2013 | Previous System - See 20/20
I have never regretted changing to the Optix system. Compared to our previous system our staff find it both intuitive and easy to use and what is even more impressive is how Trevor and his team work constantly to improve their product and listen to feedback from their customers to do so. The Read more support team are excellent and always on hand to sort out any queries quickly and efficiently and the Business Intelligence module provides us with an in depth analysis of our business in an easy to understand way. All in all a great product.
Paul and Susan Verity Paul Verity Opticians (3 Sites)
Joined in 2010 | Previous System - Optisoft
We have been satisfied users of Optix for three years, having moved following several expert recommendations.
Our business has benefited greatly from this comprehensive software system, linking the three practices much closer together than before. Staff have found it easy and intuitive to use, Read more whilst we enjoy the peace of mind that remote data storage brings. The Business Intelligence module provides in-depth analysis of practice performance helping us to plan and modify routines and the Optix community email forum is a brilliant way to hear the views of like-minded independent practitioners. We strongly recommend Optix software to our independent colleagues.
Elizabeth Evans Evans Opticians
Joined in 2008 | Previous System - Bespoke
Would I recommend Optix as a practice management system? Absolutely! Firstly it is really user friendly. Right from the start we all used Optix very quickly. Any help we needed was readily given by Optix staff. This is one of its great features. Optix staff are readily available by phone and Read more incredibly helpful. So any problems are sorted out straight away either via the phone line or via the Internet, as support staff remotely access our screens and sort out any problems. This becomes invaluable as you start to get to grips with more of the functions of Optix for example the Direct Debit facility. Optix staff want you to become competent in Optix and really do encourage you to make full use of it not just as very useful online diary and storage of patient data but as a very powerful business tool. Optix is a very forward thinking company and hence through their continuing innovation and development I am being pushed to develop my practice too. Optix is now invaluable in the running of my business.
Andy OrkneyR A Orkney Ltd
Joined in 2013 | Previous System - Optinet
We have been running our small market town practice through Optix software for 7 months now and use as much of the system as we can: diary, patient recall, GOS forms, all till transactions, all our clinical records, all contact lens and spectacle dispensing records, direct debits and utilize the Read more extensive reports available within the Optix Business Intelligence programme. We have no regrets switching from another software provider and enjoy the efficient and friendly back-up facilities provided by the Optix team on the rare(!) occasions that we have found ourselves needing assistance to operate the system. In particular the templates that we have requested within the communications function allow us to smoothly process onward referrals within the NHS, in addition to LES and LVA records and communications which saves much time and keeps these communications within the patient record.
As we enter our 25th year in practice, I feel for the first time that I am fully in control of all aspects of my business, thanks to the tools available to me through Optix and look forward to the next 25 years.