You can use this drop down to filter by previous PMS system usedJohn DuffyDuffy Optometrists (3 Sites)
Joined in 2005 | Previous System - SDS
We have been using the Optix practice management software in our three practices for some years now and are still finding new features and discovering new benefits. Trevor Rowley's unique background as both optometrist and 100% geek provide him with an amazing insight into the needs of everyday Read more optometric practice and how to develop the software to make this happen. This is then delivered in a package that is not only incredibly intuitive but backed by amazing support and service from the team in York. These folk also listen to us, if we have a problem they sort it, if we have a good idea they listen and the program evolves - amazing!
Stella Bate Allders Opticians (11 Sites)
Joined in 2010 | Previous System - See 20/20
Allders Opticians have now been using Optix since 2010, the transition from our old practice management system to Optix could not have gone more smoothly. We have been very pleased with the system and have not looked back. BI is a wonderful tool allowing you to monitor your business anytime, Read more anywhere. Being able to have a global look at all your appointment diaries in all of your stores at the click of a button when confronted by a patient wanting to be seen that day is invaluable. Sending electronic dispensing orders could not be easier. Most importantly having the ability to log in manually when you lose internet connection gives peace of mind that you will never be left in a position that you are unable to serve your patient. Trevor and the team are a great support and with the Optix user group yearly conference you are able to influence the way the system is developed.
Ellis LeatherbarrowCooper & Leatherbarrow (2 Sites)
Joined in 2008 | Previous System - IRIS
We have been using Optix for over four and a half years. It is the fourth practice management system that we have used over the last twenty years, and in every respect is vastly superior to its predecessors. The scale and flexibility of the system is immense, and in many respects we still only Read more scratch the surface of its capabilities. The learning process is made easier by the most helpful, competent and friendly support team that I have ever encountered in my thirty years in optics. I must also commend the MD, Trevor Rowley, for the principled and straightforward manner with which he conducts his business.
I have no hesitation in recommending Optix to anyone looking for a quality practice management system.
Nawal Dave Dave Opticians
Joined in 2012 | Previous System - SAS
After a whole year of indecision over which new computer system to install in our practice, in August 2012 I finally decide to install Optix because I liked the idea of a system that is constantly updated, providing constant support and constant offsite backup of data using the latest cloud Read more system.
I also liked the idea that there is no long term contract and that Optix provides the appropriate hardware and Internet connection. It really is a one stop shop.
The initial installation, was smooth and trouble free, support has been fantastic even though early on we were calling several times a day with the most trivial problems. The fact that they can remotely access your computer and take you through the system is extremely effective. All the staff at Optix are very knowledgeable and whoever you speak to is able to guide you.
So far I have been very happy with the software, all the team find it very easy to use and new members of staff need very minimal training to use it. NHS reconciliation and the till/BI modules work very well for us. I have gained on the monthly NHS returns because we can easily cross check the number of GOS forms that have to be submitted and nothing gets lost!
I am looking forward to moving on to phase 2 where we will utilise some of the modules that we do not yet use such as full dispensing and contact lenses.
Michael Harris Michael Harris Opticians
Joined in 2007 | Previous System - SDS
I have been a happy Optix user since 2007. The software helps to run a modern, efficient practice and keeps relevant information at my fingertips. The reporting from Optix BI means that I know far more about my practice performance than before for minimal additional effort on my part. The support Read more team and continuing development of new features keeps us up and running and up to date.
Peter TurnerTurners Opticans
Joined in 2012 | Previous System - Focus
I have been through several IT installs and Optix is far and above the best experience we have had, their service & support has been fabulous and Matthew & Anthony were brilliant at our installation and on-site training.
I have been simply amazed at how well the system works, but to be honest the Read more stand out feature for me is the Optix team; whoever we speak to is friendly, relaxed and helpful, they can always answer questions/fix problems so quickly that on the rare occasion I have had to call I can do this confidently between appointments with no break in the smooth flow of the clinic (at least not for IT issues anyhow...).
A whole world away from my last PMS provider who had an 8 hour response time and did not appear to understand the software they provided!
Very many thanks again - highly recommended to anyone in the market for a fabulous IT system for their practice(s).
Stephen PeartThe Village Optician (4 Sites)
Joined in 2011 | Previous System - See 20/20
As successful Opticians we focus on customer service, attention to detail, and having systems in place that enable our staff to be customer facing. At last in Optix Software we have found a computer system that helps us achieve all this. What makes them different to the other two PMS suppliers we Read more have used in the past? Customer service, attention to detail and systems that are designed to maximise practice efficiency.
Charles Bill Bill Opticians (4 Sites)
Joined in 2010 | Previous System - Bespoke
I am a great supporter of Optix. I have used them for some years and have been very pleased with the complete package. The software is not just a booking and record system but a package able to run multiple sites. It is very reassuring to know that with the software there is a great support team Read more behind to help with all you needs. I am very happy to recommend this product and have done.
Robert FouldsDonovan Smith Opticians
Joined in 2008 | Previous System - Optisoft
Great system, great people.
The team are always very enthusiastic to receive our input and to apply fine tuning, to what I believe is already the best management software out there.
Claire AnsteeAnstee & Proctor Opticians
Joined in 2012 | Previous System - Optisoft
The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !
I can highly recommend Optix as a valuable tool for any developing practice.