You can use this drop down to filter by previous PMS system usedStephen PeacockPeacock & Murphy
Joined in 2012 | Previous System - SAS
After using a competitor's system for many years, I was a little apprehensive about 'switching' to something new, but after looking all the other options, I took the decision to go with Optix. I am so very pleased that I did - the switchover in June 2012 went very smoothly and, thanks to the Read more excellent training, the whole team here felt comfortable with it right from the start. One of the huge assets is the support team... truly 'supportive'! You never really know how effective and helpful support will be until you use it. Optix made a point of encouraging us to contact them when needed, and everyone I have spoken to or emailed has been fantastic - really beyond expectations. They have helped us out of a few minor scrapes of our own making on a number of occasions with patience and good humour. The system itself is very capable and flexible, but easy to use. It's also good to know that there are areas of the program that we can start to use as time goes on without needing to buy extra software. The depth of information that can be gained through BI is extremely interesting and useful. In summary, I can't recommend Optix as a product and as a team highly enough!
Abbas Jaffer Family Eyecare
Joined in 2010 | Previous System - Bespoke
We migrated to Optix from an older software package at the end of 2010 and have not looked back. Optix has all the usual features one expects from practice software but particularly excels in its marketing and reporting options. The BI feature in Optix has given us a much better idea about the Read more performance of different areas of our business and has allowed us to set and measure goals more effectively. I would recommend it highly.
Mike EdmansGardiner Opticians
Joined in 2012 | Previous System - SDS
Gardiner Opticians introduced Optix 6 months ago, having used paper for virtually everything before - we had more filing cabinets than anything else in the practice.
After a few weeks of entering our product catalogues into the system, we moved over to Optix overnight. All our systems were running Read more on Optix - clinical records, dispensing, recall letters, the till, product catalogues and ordering. It was a tough week or two adapting our whole way of working, but within a few weeks everyone was beginning to appreciate the benefits it could bring.
The support and training involved in moving from systems where virtually everything was done on paper to a completely computerised system in a matter of weeks was enormous. Optix support has been excellent all along. We can now access business information in seconds that previously took hours of painstaking analysis of paper records. We can finally start thinking about moving out some of those filing cabinets. I can’t imagine how we managed without it for so long!
Sam Baird Sam Baird Opticians (5 Sites)
Joined in 2009 | Previous System - See 20/20
The deployment is painless and the support great. Optix does more than it says on the tin, it exceeds our demands and has us outperforming the big boys. We know how each branch, product and individual is actually performing, and this is empowering. Our business has never been better controlled.
Rosemary McWatters McWatters Opticians
Joined in 2012 | Previous System - New setup
Having used four different software systems over several years working for other practices I had a fair idea what I wanted and did not want for my new practice. I had a list of my needs and what I wanted from a computer system. Something that I did not have to add expensive modules on to when I Read more decided I needed them or could afford them but a management system that would do everything I wanted to from the start. A computer system that helped me make sense of the information I was gathering and that did not make my life difficult. A company that respected me as a user and did not patronise me as if I did not know what I was talking about.
I did all the research and there was no contest, Optix definitely ticked the most boxes by a long way. - it was the clear winner and in the end the obvious and natural choice. Everyone gets the whole system for one price and it is regularly upgraded with input to developments and improvements from the users. It is an intuitive system and having trained staff on other software that I realised was particularly valuable. The learning curve is eased by the subtle familiarity of the screen layout.
BI - so much useful information that we are learning how to make work for us as we explore it further. Reports we think we need, did not realise we needed and may one day need.
Support - I cannot say enough in praise of the support team. The best thing is we do not have to phone them too often as problems are not a big feature of our weekly routine. We are reassured, however, that they are always there and so when we do stupid things, or even if the computer does it, they are gracious and helpful and get it sorted.
For those who like computers there is lots to explore, for those who see them as a necessary evil there is a simpler functionality that will appeal.
You are supposed to learn something new every day and Optix continues to teach us daily so we can gradually aspire to exploiting its full potential, which is immense.
Ian Chalmers Chalmers Opticians
Joined in 2012 | Previous System - Focus
After receiving many recommendations from both industry and fellow professionals we felt we needed to, at the very least, look at Optix for our future practice needs. We needed a system that provided us with better information to manage the business side of the practice, as well as make a Read more streamlined method to manage clinical records as well as ordering to each of our suppliers. Optix does all of these (and more). The initial training was excellent-and were re-assured that to phone support for queries was not a problem and would be expected. This support has been friendly and most helpful and we feel that together we are always trying to improve our use of the software. I had always been very sceptical in software development that what is promised takes either forever to materialise or never comes as described-but with Optix we feel we are seeing all of the promised changes, and have been given time frames for other new pieces to come in later. It is a forever changing world and we feel Optix knows the needs that we face.
The Optix forum has proved a valuable meeting place for fellow, like minded, professionals and created a ‘family’ feeling as we all look to help each other to improve our practices and business ideas. An excellent forum that will keep as working with other independents and create bonds and friendships that will prove invaluable. Well done Trevor and the team.
John DuffyDuffy Optometrists (3 Sites)
Joined in 2005 | Previous System - SDS
We have been using the Optix practice management software in our three practices for some years now and are still finding new features and discovering new benefits. Trevor Rowley's unique background as both optometrist and 100% geek provide him with an amazing insight into the needs of everyday Read more optometric practice and how to develop the software to make this happen. This is then delivered in a package that is not only incredibly intuitive but backed by amazing support and service from the team in York. These folk also listen to us, if we have a problem they sort it, if we have a good idea they listen and the program evolves - amazing!
Simon BrowningSimon Browning Optometrist
Joined in 2007 | Previous System - New setup
I have used the Optix system for some years now. Whilst not using the full system available through our own choice I have found that this has been no obstacle to the use of the highly efficient system. Not only does the product do everything that it states it will, but the backup and customer Read more service is of the highest standards.
This is s truly professional product from a truly professional company dedicated to delivering some of the highest standards of service I have ever come across in the field of optometry.
Luisa Simo Plymouth University
Joined in 2012 | Previous System - New setup
We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.
Prof James WolffsohnAston University
Joined in 2007 | Previous System - Optisoft
We have been using Optix Software to run all our public clinics at Aston University for over 5 years now and have found them to be superb. The software is easy to use, highly intuitive and Optix staff have always been very responsive in responding to and resolving our complex demands on their Read more software. I cannot recommend them highly enough.