You can use this drop down to filter by previous PMS system usedJayne SimcockSpecialeyes
Joined in 2008 | Previous System - New setup
We were very worried when moving from paper to computer. 80% of the staff are over 40 and had not used a computer in the workplace never mind used a PMS. The training provided gave us confidence straight away and the telephone support is second to none.
It has allowed us to expand the practice but Read more reduce costs at the same time. We no longer needed the accountant to do all the book keeping and the monthly figures which reduced our overheads and among other things we implemented a direct debit scheme for Contact Lens wearers which increased profits.
Annabelle MageeClearview Opticians
Joined in 2011 | Previous System - New setup
I opened my practice from scratch 2 years ago and Optix has been an integral part of my business. I saw many systems before opening my practice through locuming and Optix is the best by far. Their customer service is second to none and help and advice always easy to understand and follow. I’d Read more highly recommend Optix as a practice software.
Robb ScottDyer & Scott Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it
Claire RangerHammond and Dummer Opticians
Joined in 2010 | Previous System - Optisoft
Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.
Ash HiraniMaxivise Opticians (2 Sites)
Joined in 2011 | Previous System - Focus
I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.
Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.
Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.
Gerard FernandesLynne Fernandes Optometrists
Joined in 2013 | Previous System - See 20/20
Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move.
Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.
Prof James WolffsohnAston University
Joined in 2007 | Previous System - Optisoft
We have been using Optix Software to run all our public clinics at Aston University for over 5 years now and have found them to be superb. The software is easy to use, highly intuitive and Optix staff have always been very responsive in responding to and resolving our complex demands on their Read more software. I cannot recommend them highly enough.
Jan Goodwin Mincher Locket Opticians (2 Sites)
Joined in 2012 | Previous System - Optisoft
We have been using Optix for 10 months now and are particularly happy with the excellent level of customer support. Having attended the recent user-group meeting we are also impressed with the commitment to adapt and improve the software to meet the user’s needs. The team at Optix really listen to Read more their clients.
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Simon FalkSimon Falk Eyecare
Joined in 2013 | Previous System - See 20/20
We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days.
Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.
As for the business intelligence, we have barely scratched the surface, but we know we are empowered"
Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"
Says it all really