You can use this drop down to filter by previous PMS system usedMike EdmansGardiner Opticians
Joined in 2012 | Previous System - SDS
Gardiner Opticians introduced Optix 6 months ago, having used paper for virtually everything before - we had more filing cabinets than anything else in the practice.
After a few weeks of entering our product catalogues into the system, we moved over to Optix overnight. All our systems were running Read more on Optix - clinical records, dispensing, recall letters, the till, product catalogues and ordering. It was a tough week or two adapting our whole way of working, but within a few weeks everyone was beginning to appreciate the benefits it could bring.
The support and training involved in moving from systems where virtually everything was done on paper to a completely computerised system in a matter of weeks was enormous. Optix support has been excellent all along. We can now access business information in seconds that previously took hours of painstaking analysis of paper records. We can finally start thinking about moving out some of those filing cabinets. I can’t imagine how we managed without it for so long!
Vik JuggessurChelmer Village Opticians
Joined in 2009 | Previous System - Focus
Compared to other software management systems used (Optisoft, Iris and briefly See2020), for us, the package is by far the most comprehensive and secure without having to worry about modules, backups or upgrades. The system works well and even when you think it is working effectively, through the Read more forward thinking and common sense approach of the MD, Trevor, as well as the knowledgeable feedback from the growing Optix community, it only gets better and better. The last major update saw a cost effective and time saving solution to our recall letters and patient communications.
In fact, I would wholeheartedly recommend Optix purely on their service levels alone. The support team have never failed to respond to any queries or training issues and are able to communicate with you whatever the level of your computer skills. It's hard to know whether it is wonderful recruitment or just great training but they all seem to have the patience of saints. Many thanks for supporting our practice.
Stephen PeacockPeacock & Murphy
Joined in 2012 | Previous System - SAS
After using a competitor's system for many years, I was a little apprehensive about 'switching' to something new, but after looking all the other options, I took the decision to go with Optix. I am so very pleased that I did - the switchover in June 2012 went very smoothly and, thanks to the Read more excellent training, the whole team here felt comfortable with it right from the start. One of the huge assets is the support team... truly 'supportive'! You never really know how effective and helpful support will be until you use it. Optix made a point of encouraging us to contact them when needed, and everyone I have spoken to or emailed has been fantastic - really beyond expectations. They have helped us out of a few minor scrapes of our own making on a number of occasions with patience and good humour. The system itself is very capable and flexible, but easy to use. It's also good to know that there are areas of the program that we can start to use as time goes on without needing to buy extra software. The depth of information that can be gained through BI is extremely interesting and useful. In summary, I can't recommend Optix as a product and as a team highly enough!
Vinesh PatelBromley Eye Centre
Joined in 2009 | Previous System - Optisoft
We have been using Optix since 2009 and have found to be a great product that is always evolving and with superb customer support
Paul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
John DuffyDuffy Optometrists (3 Sites)
Joined in 2005 | Previous System - SDS
We have been using the Optix practice management software in our three practices for some years now and are still finding new features and discovering new benefits. Trevor Rowley's unique background as both optometrist and 100% geek provide him with an amazing insight into the needs of everyday Read more optometric practice and how to develop the software to make this happen. This is then delivered in a package that is not only incredibly intuitive but backed by amazing support and service from the team in York. These folk also listen to us, if we have a problem they sort it, if we have a good idea they listen and the program evolves - amazing!
Gerard FernandesLynne Fernandes Optometrists
Joined in 2013 | Previous System - See 20/20
Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move.
Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.
Colin Perrott VisionCare Optometry (2 Sites)
Joined in 2007 | Previous System - Acuitas
As a practice manager I want to concentrate my time on working on the business rather than having to be an IT Manager.
With past computer systems, whether they be Access or Oracle based, there was always a need to be 'stroking' the system, either to back up the data, perform system upgrades or Read more to ensure optimum performance. Optix is different, we simply have to provide networked Windows PCs. The Optix software, the till and label printers and even the card payment device are all provided by one source and are provided with knowledgeable telephone support.
On the subject of support, again Optix is different. Rather than sitting trainees on the support desk for training, Optix provide staff who know the software and understand the optics marketplace and what we are trying to achieve.
Finally, I would describe Optix as a Ronseal type product. It is a great practice management system and it allows you to manage your business, just as it says on the label
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Helen O'Brienthe Optical Shop
Joined in 2011 | Previous System - None
We moved from Optisoft and have been really delighted we made the move. Really like the Eye Exam format and the easy interface with our fundus camera. The reporting in the business intelligence element is really easy to use and is so powerful in allowing us to track our progress. And having lived Read more through a previous computer crash with no recent back-up, the security that everything is held securely on a remote server is very comforting. Also a fan of a fixed monthly fee with no up-front payment and no upgrade charges