You can use this drop down to filter by previous PMS system usedCharles Bill Bill Opticians (4 Sites)
Joined in 2010 | Previous System - Bespoke
I am a great supporter of Optix. I have used them for some years and have been very pleased with the complete package. The software is not just a booking and record system but a package able to run multiple sites. It is very reassuring to know that with the software there is a great support team Read more behind to help with all you needs. I am very happy to recommend this product and have done.
Katherine Long Dalton-Brown & Long Optometrists
Joined in 2008 | Previous System - New setup
We joined the Optix Team in 2008 and although we operate from sunnier climes in the Caribbean with a different national health system we have found the Optix programme made a tremendous improvement to our business. The Optix team worked assiduously in setting up the programme liaising with Read more technicians in Trinidad and ensuring that we obtained the best possible operation with the Optix Programme. We are an independent practice and are delighted to be part of the Optix group where we can network with other members in the Usergroup. The support from the Optix team and through the Usergroup is second to none when it comes to matters related to Optix, optometry and running an optical business.
Vineet KorpalEye Smile
Joined in 2010 | Previous System - New setup
When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.
Bob Thomas-Carter Thomas Carter Opticians
Joined in 2010 | Previous System - Bespoke
Support desks get a lot of bad press, they are the sharp end of customer service. Optix are a case study of how to run a good support desk. The staff are approachable not remotely defensive and keep listening until they understand the issue. They also stick with the issue even if it’s not a Read more quick fix.
Edward UklejaPeepers Opticians
Joined in 2011 | Previous System - New setup
Having abandoned other Management Systems I was initially apprehensive about trying another system. However following recommendations from several colleagues I decided to install the Optix system. As expected it takes time to get used to the system but the support team is excellent, they are always Read more there to guide us through any problem, even if we make the same mistake twice.
Rather than adopting the full system from Day One I am adding components as our confidence improves and we are able to change haw the practice functions. I am confident that before long we shall be "paperless".
Hassan MohamadDocker & Wilson
Joined in 2010 | Previous System - Optinet
Having been Optix users for over 3 years now, I can genuinely say it was one of the best business decisions I ever made. Although moving systems is always tough, the control that Optix has given us over our KPIs, business intelligence, Direct Debit payments and general practice tasks is Read more phenomenal. It is as powerful as it is intuitive, saves time (hence money!) and definitely gives you information that will change the way you do business.
Aside from the system itself, customer service is excellent and the relationship between users and the company is warm and unique – very un-corporate: A breath of fresh air!
Annabelle MageeClearview Opticians
Joined in 2011 | Previous System - New setup
I opened my practice from scratch 2 years ago and Optix has been an integral part of my business. I saw many systems before opening my practice through locuming and Optix is the best by far. Their customer service is second to none and help and advice always easy to understand and follow. I’d Read more highly recommend Optix as a practice software.
Jigna Teli Linklaters Opticians (2 Sites)
Joined in 2011 | Previous System - Optisoft
We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system.
We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.
The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.
The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.
I would have no hesitation in recommending Optix - it will change your business!
Paul BoyleC4 Sightcare (4 Sites)
Joined in 2003 | Previous System - New setup
As a long standing Optix Enterprise multi-site user it is not an exaggeration to say that it has positively transformed and enhanced the way we operate our business. Optix enables an invaluable overview of the business at all times, especially using the BI reporting.
Our adoption of the Direct Read more Debit System has provided marked improvements in terms of efficiency and flexibility with our regular payment plans also.
We have demonstrated Optix to several independent colleagues , many of them are now Optix users themselves. I honestly believe that Optix is the best Optical Practice Management System available.
James Davies Arbuthnot Opticians (2 Sites)
Joined in 2009 | Previous System - Focus
Having moved to Optix from our previous electronic practice records system in 2009 we have found Optix to revolutionise the way we run our practice. It makes marketing to our patients a very straight forward process and the Remote Printing recall system allows us to send high quality letters to our Read more patients whilst saving money and staff time compared to conventional methods. Customer service is first class and the clinical records side is constantly being updated taking into account current users suggestions experiences.