You can use this drop down to filter by previous PMS system usedClaire AnsteeAnstee & Proctor Opticians
Joined in 2012 | Previous System - Optisoft
The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !
I can highly recommend Optix as a valuable tool for any developing practice.
Simon FalkSimon Falk Eyecare
Joined in 2013 | Previous System - See 20/20
We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days.
Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.
As for the business intelligence, we have barely scratched the surface, but we know we are empowered"
Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"
Says it all really
Stuart HendersonGT Harvey & Partners
Joined in 2013 | Previous System - Focus 2
Having had a very disappointing and disillusioning experience with our previous software supplier we took the decision to move to Optix Business management software earlier this year.
From the first contact with Trevor I have been most impressed by not only the professionalism of the company but Read more also the willingness of all the Optix staff to help.
The Optix software is an excellent product and we've been delighted with how quickly we have learnt to use it and how logical it is for even the least computer literate members of staff to understand.
While we've only had the system for one month, we are already expanding our use of the system to explore it's full potential.
I have no doubt that we have made an excellent business decision in moving to Optix and would strongly recommend it to any practice."
Simon BrowningSimon Browning Optometrist
Joined in 2007 | Previous System - New setup
I have used the Optix system for some years now. Whilst not using the full system available through our own choice I have found that this has been no obstacle to the use of the highly efficient system. Not only does the product do everything that it states it will, but the backup and customer Read more service is of the highest standards.
This is s truly professional product from a truly professional company dedicated to delivering some of the highest standards of service I have ever come across in the field of optometry.
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Stuart TownsendNewbold Opticians
Joined in 2011 | Previous System - Bespoke
Optix is a complete solution. The system is excellent and does everything you would expect and more. The incremental updates and improvements and comprehensive support are fantastic. The system helps me run my business better... 10/10
Claire RangerHammond and Dummer Opticians
Joined in 2010 | Previous System - Optisoft
Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.
Ash HiraniMaxivise Opticians (2 Sites)
Joined in 2011 | Previous System - Focus
I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.
Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.
Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.
Nawal Dave Dave Opticians
Joined in 2012 | Previous System - SAS
After a whole year of indecision over which new computer system to install in our practice, in August 2012 I finally decide to install Optix because I liked the idea of a system that is constantly updated, providing constant support and constant offsite backup of data using the latest cloud Read more system.
I also liked the idea that there is no long term contract and that Optix provides the appropriate hardware and Internet connection. It really is a one stop shop.
The initial installation, was smooth and trouble free, support has been fantastic even though early on we were calling several times a day with the most trivial problems. The fact that they can remotely access your computer and take you through the system is extremely effective. All the staff at Optix are very knowledgeable and whoever you speak to is able to guide you.
So far I have been very happy with the software, all the team find it very easy to use and new members of staff need very minimal training to use it. NHS reconciliation and the till/BI modules work very well for us. I have gained on the monthly NHS returns because we can easily cross check the number of GOS forms that have to be submitted and nothing gets lost!
I am looking forward to moving on to phase 2 where we will utilise some of the modules that we do not yet use such as full dispensing and contact lenses.
Helen MorrisCardiff University
Joined in 2008 | Previous System - Optisoft
We have been very satisfied users of Optix for the last 5 years. The system provides an efficient way to carry out many of our tasks and is a very comprehensive system. The support team have given us a good aftercare service as well