testimonials

Luke WrenLeightons Opticians (36 Sites)

Joined in 2011 | Previous System - Focus

We have been using Optix for two years, during which time the team in York have kept to all their promises and have met all of our requirements. They listen to their customers, take an idea and look at ways to update and improve their offering. The system is very advanced technically and has Read more helped structure and shape our business in terms of efficiency. Optix provide excellent customer service and I would highly recommend installing the system in your practices.

Helen MorrisCardiff University

Joined in 2008 | Previous System - Optisoft

We have been very satisfied users of Optix for the last 5 years. The system provides an efficient way to carry out many of our tasks and is a very comprehensive system. The support team have given us a good aftercare service as well

Tushar Majithia Lunettes Opticians (3 Sites)

Joined in 2010 | Previous System - Optisoft

Choosing Optix for our PMS is one of the best decision we have made. The software is user-friendly, intuitive and offers us the tools to enable our business to grow. It is reassuring that they have an excellent support team who are always very helpful. I consider Optix Software as a fundamental Read more partner in our business

Peter TurnerTurners Opticans

Joined in 2012 | Previous System - Focus

I have been through several IT installs and Optix is far and above the best experience we have had, their service & support has been fabulous and Matthew & Anthony were brilliant at our installation and on-site training. I have been simply amazed at how well the system works, but to be honest the Read more stand out feature for me is the Optix team; whoever we speak to is friendly, relaxed and helpful, they can always answer questions/fix problems so quickly that on the rare occasion I have had to call I can do this confidently between appointments with no break in the smooth flow of the clinic (at least not for IT issues anyhow...).

A whole world away from my last PMS provider who had an 8 hour response time and did not appear to understand the software they provided!

Very many thanks again - highly recommended to anyone in the market for a fabulous IT system for their practice(s).

Stuart TownsendNewbold Opticians

Joined in 2011 | Previous System - Bespoke

Optix is a complete solution. The system is excellent and does everything you would expect and more. The incremental updates and improvements and comprehensive support are fantastic. The system helps me run my business better... 10/10

Brain DavidsonBrain Davidson Opticians

Joined in 2012 | Previous System - Acuitas

I have found Optix a delight to deal with, and would have no hesitation recommending them to anyone. Trevor and his team go out of their way to provide an unparalleled support service to backup their product. True customer service always wins. Other software companies should take note!!!

Moin ValliValli Group

Joined in 2012 | Previous System - Optisoft

SD Haigh Opticians has now been running Optix for the last year. During that time the system has proved to be easy to understand and efficient to run. From implementing the diary, voucher preparation, dispensing right through to recalls the system is simple to use, quick efficient and hassle Read more free. All of this is easing the pressure of work.

Errors do occasionally occur, but one call to the Support Team and the matter is dealt with in a fast, efficient and friendly manner. No problem goes unsolved.

Due to previous experience in changing to a different practice management software, the team dreaded the change to Optix but it is one of the best things we ever did.

Colin Perrott VisionCare Optometry (2 Sites)

Joined in 2007 | Previous System - Acuitas

As a practice manager I want to concentrate my time on working on the business rather than having to be an IT Manager. With past computer systems, whether they be Access or Oracle based, there was always a need to be 'stroking' the system, either to back up the data, perform system upgrades or Read more to ensure optimum performance. Optix is different, we simply have to provide networked Windows PCs. The Optix software, the till and label printers and even the card payment device are all provided by one source and are provided with knowledgeable telephone support.



On the subject of support, again Optix is different. Rather than sitting trainees on the support desk for training, Optix provide staff who know the software and understand the optics marketplace and what we are trying to achieve.



Finally, I would describe Optix as a Ronseal type product. It is a great practice management system and it allows you to manage your business, just as it says on the label

Robb ScottDyer & Scott Opticians (2 Sites)

Joined in 2009 | Previous System - IRIS

Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it

Stephen Brophy Rifkind & Brophy Optometrists

Joined in 2003 | Previous System - Optinet

I have used Optix for many years including its predecessor, and find Optix to be an excellent, stable practice management system. Its clinical record system and BI reporting makes analysis easy. The system has evolved over the years in response to customer feedback and continues to do so. All of Read more the functionality is there to go paperless if you wish with more equipment compatibility being steadily added to system. The safety of offsite storage and backup of clinical information is essential in this day and age. This, coupled with the excellent support team, gives great peace of mind. I would recommend the Optix system and support team to all.