testimonials

Ian Chalmers Chalmers Opticians

Joined in 2012 | Previous System - Focus

After receiving many recommendations from both industry and fellow professionals we felt we needed to, at the very least, look at Optix for our future practice needs. We needed a system that provided us with better information to manage the business side of the practice, as well as make a Read more streamlined method to manage clinical records as well as ordering to each of our suppliers. Optix does all of these (and more). The initial training was excellent-and were re-assured that to phone support for queries was not a problem and would be expected. This support has been friendly and most helpful and we feel that together we are always trying to improve our use of the software. I had always been very sceptical in software development that what is promised takes either forever to materialise or never comes as described-but with Optix we feel we are seeing all of the promised changes, and have been given time frames for other new pieces to come in later. It is a forever changing world and we feel Optix knows the needs that we face. The Optix forum has proved a valuable meeting place for fellow, like minded, professionals and created a ‘family’ feeling as we all look to help each other to improve our practices and business ideas. An excellent forum that will keep as working with other independents and create bonds and friendships that will prove invaluable. Well done Trevor and the team.

Faisal Bashir Ellis Bass Optometrists

Joined in 2003 | Previous System - New setup

We have been using Optix for nearly 10 years now and I can certainly say it is one of those essential, 'must have', tools that every practice needs. The software does everything you need it to including paperless clinical records, managing our contact lens direct debits and sending out patient Read more recalls, just to name a few of its features. The easy to use software is well thought out and very user friendly. The Optix BI interface helps me look at my KPIs on a regular basis without too much hassle at just a click of a button. The support team are excellent and very knowledgeable and you have access to all the senior management team for help and advice. What is fantastic about Optix is that the software continues to evolve. Every year the team work hard to give us some new features, usually things that are well ahead of the other systems out there. As an independent practice, I feel that we can compete and offer services that many larger optical companies do thanks to Optix.

Moin ValliValli Group

Joined in 2012 | Previous System - Optisoft

SD Haigh Opticians has now been running Optix for the last year. During that time the system has proved to be easy to understand and efficient to run. From implementing the diary, voucher preparation, dispensing right through to recalls the system is simple to use, quick efficient and hassle Read more free. All of this is easing the pressure of work.

Errors do occasionally occur, but one call to the Support Team and the matter is dealt with in a fast, efficient and friendly manner. No problem goes unsolved.

Due to previous experience in changing to a different practice management software, the team dreaded the change to Optix but it is one of the best things we ever did.

Stephen PeartThe Village Optician (4 Sites)

Joined in 2011 | Previous System - See 20/20

As successful Opticians we focus on customer service, attention to detail, and having systems in place that enable our staff to be customer facing. At last in Optix Software we have found a computer system that helps us achieve all this. What makes them different to the other two PMS suppliers we Read more have used in the past? Customer service, attention to detail and systems that are designed to maximise practice efficiency.

Vineet KorpalEye Smile

Joined in 2010 | Previous System - New setup

When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.

Gerard FernandesLynne Fernandes Optometrists

Joined in 2013 | Previous System - See 20/20

Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move. Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.

Jayne SimcockSpecialeyes

Joined in 2008 | Previous System - New setup

We were very worried when moving from paper to computer. 80% of the staff are over 40 and had not used a computer in the workplace never mind used a PMS. The training provided gave us confidence straight away and the telephone support is second to none. It has allowed us to expand the practice but Read more reduce costs at the same time. We no longer needed the accountant to do all the book keeping and the monthly figures which reduced our overheads and among other things we implemented a direct debit scheme for Contact Lens wearers which increased profits.

Michael Harris Michael Harris Opticians

Joined in 2007 | Previous System - SDS

I have been a happy Optix user since 2007. The software helps to run a modern, efficient practice and keeps relevant information at my fingertips. The reporting from Optix BI means that I know far more about my practice performance than before for minimal additional effort on my part. The support Read more team and continuing development of new features keeps us up and running and up to date.

Rod Mason 4 Sight Opticians (7 Sites)

Joined in 2008 | Previous System - PCS

We have been using Optix now for over 5 years and it has become an integral part of our practices. During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.



As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.



Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).



We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.



I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.

Charles Bill Bill Opticians (4 Sites)

Joined in 2010 | Previous System - Bespoke

I am a great supporter of Optix. I have used them for some years and have been very pleased with the complete package. The software is not just a booking and record system but a package able to run multiple sites. It is very reassuring to know that with the software there is a great support team Read more behind to help with all you needs. I am very happy to recommend this product and have done.