testimonials

Jigna Teli Linklaters Opticians (2 Sites)

Joined in 2011 | Previous System - Optisoft

We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system. We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.

The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.

The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.

I would have no hesitation in recommending Optix - it will change your business!

Skates Kothari Visionary Eyecare (2 Sites)

Joined in 2009 | Previous System - Bespoke

Optix is an evolving professional practice management solution for optometry practice, run by a company who truly listens to its customers and provides generous support

Ash HiraniMaxivise Opticians (2 Sites)

Joined in 2011 | Previous System - Focus

I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.



Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.



Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.

Mark Ross Black & Lizars (26 Sites)

Joined in 2010 | Previous System - Focus

Optix is now the clear market leader in providing real time management information which is critical to all optical businesses during these challenging economic times. The system is fully scalable and has helped facilitate the smooth expansion of our practice network at a time when other optical Read more groups are struggling. I would happily recommend Optix to anyone seeking to upgrade their management information systems.

Andrew KeyesKeyes Eyecare

Joined in 2014 | Previous System - Focus

A move to a new PMS is never an easy decision but our dealings with Optix have demonstrated their commitment to being a market leader PMS provider with exceptional customer service. We had a difficult start and concerns about how we'd manage with the new system in the first couple of weeks which Read more were addressed seriously and thoroughly. We are sure that we have made a great choice with Optix and would recommend any practice considering a new PMS to seriously consider what is on offer, especially the friendly and easily available support.

Liz JacksonOakwood Eyecare (3 Sites)

Joined in 2007 | Previous System - Acuitas

We work hard to provide a seamless, professional service to our patients, where the patient is the main focus. It is paramount to us that our practice management system enhances this service, rather than detracts or takes away our focus from our main objective - Optix delivers on this for Read more us!

Optix has provided us with a comprehensive, stable system that fits together in such a way that we have felt able to embrace most areas that the system has to offer us - diary, patient records, paperless testing, recall, till management, reporting, dispensing, stock control and order management. Our staff found it quite organic to use so it slotted into our patient journey easily - including pre screening diary management for multiple Optoms. Where we have needed support, Optix staff have been available quickly, been very patient with us, and remained solution focussed no matter how challenging our requests may have been!

Trevor and his team have always been very amenable to new ideas, but without making false promises that have either not been delivered or been unreliable in their execution.

It is a true reflection of the engagement of the Company that Optix provide an unmoderated forum for users, where we can share best practice and ideas, as well as openly discuss changes that we feel would be of benefit.

I would certainly encourage potential customers to look at Optix - no system can be perfect for everyone but this is certainly the best fit for us.

Prof James WolffsohnAston University

Joined in 2007 | Previous System - Optisoft

We have been using Optix Software to run all our public clinics at Aston University for over 5 years now and have found them to be superb. The software is easy to use, highly intuitive and Optix staff have always been very responsive in responding to and resolving our complex demands on their Read more software. I cannot recommend them highly enough.

Finlay RosenburghRosenburgh Optometrists

Joined in 2010 | Previous System - Focus

We’ve used other practice software before BUT I’ve never had the standard of service we get from Optix they treat all clients as special so I thought I should return the compliment What makes Optix special? What makes Optix tix? It’s all their good folks who’ll get you out of a fix! Read more

Pleasant chaps, and now two chapesses

will help sort out all of your messes.



TeamViewer ON and here they come,

controlling your screen,

saving the hour,

I’m sure they have some Superpower.



They have terrific software and tools for business too.

Intelligence they call it, which will definitely help you

to improve your margins and make lots of dosh.

So you can buy a new Beemer or Porsche.



and more importantly get time off to play golf!

Nawal Dave Dave Opticians

Joined in 2012 | Previous System - SAS

After a whole year of indecision over which new computer system to install in our practice, in August 2012 I finally decide to install Optix because I liked the idea of a system that is constantly updated, providing constant support and constant offsite backup of data using the latest cloud Read more system.

I also liked the idea that there is no long term contract and that Optix provides the appropriate hardware and Internet connection. It really is a one stop shop.

The initial installation, was smooth and trouble free, support has been fantastic even though early on we were calling several times a day with the most trivial problems. The fact that they can remotely access your computer and take you through the system is extremely effective. All the staff at Optix are very knowledgeable and whoever you speak to is able to guide you.

So far I have been very happy with the software, all the team find it very easy to use and new members of staff need very minimal training to use it. NHS reconciliation and the till/BI modules work very well for us. I have gained on the monthly NHS returns because we can easily cross check the number of GOS forms that have to be submitted and nothing gets lost!

I am looking forward to moving on to phase 2 where we will utilise some of the modules that we do not yet use such as full dispensing and contact lenses.

John EdwardsRobert Stanley Opticians (6 Sites)

Joined in 2007 | Previous System - PCS

We chose Optix because it has the most cutting edge system for communication with our Customers and the best Business Intelligence package on the market - allowing simple, instant access to the most important performance indicators that are critical to running our business. In truth though, we may Read more have chosen a different system if it wasn't for the excellent team behind Optix. They are focussed on their Customers, knowledgeable and never patronising when you ask a silly question. The ethos that runs through their business spreads from the top down and is reflected in everything that they do - delivering a valuable and constantly improving software system that helps you concentrate on what is important in your company.