testimonials

Adrian DobinsonAdrian Dobinson Opticians

Joined in 2005 | Previous System - New setup

I installed Optix as part of my practice start up in 2005. The software was in its relative infancy then, and my decision to use it was based mainly on the fact that there was no significant initial financial outlay, just a monthly fee. Over the years, I haven't begrudged the monthly payments as Read more I've been extremely impressed with the software, it's reliability, it's ongoing development and the consistent quality of support when needed. I've particularly appreciated the fact that from the outset you have the whole software package available without constantly needing to purchase extra 'modules'. As our business has grown, we have been able to increase our use of Optix with full confidence in the system and it's ability to effortlessly handle what we expect of it.

Amy MatthewsBainbridge Optometrists (5 Sites)

Joined in 2010 | Previous System - SDS

Optix is a fantastic company to work with. For us it means all our computing needs are under one roof. The customer support is excellent and everyone there goes above and beyond to help.

Robert FouldsDonovan Smith Opticians

Joined in 2008 | Previous System - Optisoft

Great system, great people. The team are always very enthusiastic to receive our input and to apply fine tuning, to what I believe is already the best management software out there.

Nigel Robinson Robinson Optometrists

Joined in 2009 | Previous System - Bespoke

If anyone were to ask me what one thing I would hate to be without in our practice, it would without doubt be our Optix Management System. Far superior to our previous software, it’s basically like having an indispensable member of staff present all the time. Paying the same monthly fee, which we Read more consider to be great value, irrespective of how many features we used, quickly paved the way to our becoming a virtually paperless practice. It is so intuitive, incredibly flexible, can be accessed from home, provides fantastically in depth business reports but most importantly has the best support service you could ever wish for.

All of the Optix staff are incredibly well trained, patient and unbelievably conscientious. Trevor Rowley has such pride in the system that we are assured of continual product development, a prime example being the latest direct marketing tool.

Judith and I have recommended Optix to so many people and I am delighted to say that all have been come on board as happy users. So, in one word....Invaluable!

Ellis LeatherbarrowCooper & Leatherbarrow (2 Sites)

Joined in 2008 | Previous System - IRIS

We have been using Optix for over four and a half years. It is the fourth practice management system that we have used over the last twenty years, and in every respect is vastly superior to its predecessors. The scale and flexibility of the system is immense, and in many respects we still only Read more scratch the surface of its capabilities. The learning process is made easier by the most helpful, competent and friendly support team that I have ever encountered in my thirty years in optics. I must also commend the MD, Trevor Rowley, for the principled and straightforward manner with which he conducts his business.

I have no hesitation in recommending Optix to anyone looking for a quality practice management system.

David SamuelEyesite Opticians (4 Sites)

Joined in 2010 | Previous System - Bespoke

Choosing the right computer system for your business is essential for success. Having used Optix for two and a half years now, I am confident we made the right decision for Eyesite. They have a good understanding of the business side of optics with the Business Intelligence module, as well as Read more developing the clinical, dispensing and reception elements to help run a practice more efficiently and effectively on a day to day basis.

I would encourage people thinking about changing systems to look very closely at what they need from a system and spend the necessary time to ensure they make the right choice.

David HarrisbergMiltons Eyecare

Joined in 2004 | Previous System - Optisoft

Miltons Eyecare was one of the first practices to make use of Optix Software. Over the last 10 to 12 years Optix has made huge advances in the Optometric Soft Wear field to what I believe is today the Industry Standard. The company never stands still. It listens to the needs of its customers which Read more in itself drives progress.

Support is great. Optix is vast. One can make use of the different modules to suit individual practice needs. I am sure the BI Module is the most advanced of any contemporary program available.

Although we ourselves do not use Optix in it’s full capacity I can only say that we have been totally happy with the service received and hence have never felt the need to move away.

Jayne SimcockSpecialeyes

Joined in 2008 | Previous System - New setup

We were very worried when moving from paper to computer. 80% of the staff are over 40 and had not used a computer in the workplace never mind used a PMS. The training provided gave us confidence straight away and the telephone support is second to none. It has allowed us to expand the practice but Read more reduce costs at the same time. We no longer needed the accountant to do all the book keeping and the monthly figures which reduced our overheads and among other things we implemented a direct debit scheme for Contact Lens wearers which increased profits.

Louise Jelley Andrew Jelley Opticians (2 Sites)

Joined in 2008 | Previous System - New setup

Amongst the many impressive features of the service is the very comprehensive and immediate help line. Nothing is too much trouble for the very patient people of Optix! As we use more and more of its functions, we don’t know how we ever operated without Optix.

John RoseJohn Rose Eyecare

Joined in 2007 | Previous System - Optisoft

I have no difficulty in recommending Optix as a product. I have been using it for nearly 6 years having tried and used three other well known software providers .... like most independents I am never satisfied ... no matter how good something is we always want the next improvement... a bit like Read more contact lenses!!

I have always found the support exceptional ... there is always someone to help at the end of the phone with an immediate response ( unlike other providers) even though the user base has grown enormously.

It does what it says on the tin and Trevor and his team are always looking to improve the product in innovative ways and listen to the requests of his users .... design by committee never works well, however Trevor and his exceptional team are able to take the best suggestions plus loads of innovations of their own and are constantly improving the product ....