testimonials

Abbas Jaffer Family Eyecare

Joined in 2010 | Previous System - Bespoke

We migrated to Optix from an older software package at the end of 2010 and have not looked back. Optix has all the usual features one expects from practice software but particularly excels in its marketing and reporting options. The BI feature in Optix has given us a much better idea about the Read more performance of different areas of our business and has allowed us to set and measure goals more effectively. I would recommend it highly.

Elizabeth Evans Evans Opticians

Joined in 2008 | Previous System - Bespoke

Would I recommend Optix as a practice management system? Absolutely! Firstly it is really user friendly. Right from the start we all used Optix very quickly. Any help we needed was readily given by Optix staff. This is one of its great features. Optix staff are readily available by phone and Read more incredibly helpful. So any problems are sorted out straight away either via the phone line or via the Internet, as support staff remotely access our screens and sort out any problems. This becomes invaluable as you start to get to grips with more of the functions of Optix for example the Direct Debit facility. Optix staff want you to become competent in Optix and really do encourage you to make full use of it not just as very useful online diary and storage of patient data but as a very powerful business tool. Optix is a very forward thinking company and hence through their continuing innovation and development I am being pushed to develop my practice too. Optix is now invaluable in the running of my business.

Ronan McKennaVisioncare Opticians (2 Sites)

Joined in 2008 | Previous System - New setup

We have been Optix users for 5 years and, while it was always an excellent system, it has constantly evolved and improved throughout this time. Optix is a vital part of the development of our practices.

Vik JuggessurChelmer Village Opticians

Joined in 2009 | Previous System - Focus

Compared to other software management systems used (Optisoft, Iris and briefly See2020), for us, the package is by far the most comprehensive and secure without having to worry about modules, backups or upgrades. The system works well and even when you think it is working effectively, through the Read more forward thinking and common sense approach of the MD, Trevor, as well as the knowledgeable feedback from the growing Optix community, it only gets better and better. The last major update saw a cost effective and time saving solution to our recall letters and patient communications.

In fact, I would wholeheartedly recommend Optix purely on their service levels alone. The support team have never failed to respond to any queries or training issues and are able to communicate with you whatever the level of your computer skills. It's hard to know whether it is wonderful recruitment or just great training but they all seem to have the patience of saints. Many thanks for supporting our practice.

Luisa Simo Plymouth University

Joined in 2012 | Previous System - New setup

We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.

Ian Wallwork Wallwork Opticians

Joined in 2007 | Previous System - Acuitas

We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand. We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service. I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses

Douglas MillarBird & Fairley

Joined in 2007 | Previous System - Bespoke

For me the change to Optix has probably been the best business decision I have made. Optix is a superb tool that interacts with your patient at every part of the patients journey. It is so flexible that you can use as much or as little as you want without making things complicated, but the more you Read more use the better it gets.

As a company Optix is great to work with from outstanding phone support, to in practice training and yearly user group meetings not to mention the online forum.

I have no hesitation in recommending Optix to any Optician from a single site to small groups.

Nigel Robinson Robinson Optometrists

Joined in 2009 | Previous System - Bespoke

If anyone were to ask me what one thing I would hate to be without in our practice, it would without doubt be our Optix Management System. Far superior to our previous software, it’s basically like having an indispensable member of staff present all the time. Paying the same monthly fee, which we Read more consider to be great value, irrespective of how many features we used, quickly paved the way to our becoming a virtually paperless practice. It is so intuitive, incredibly flexible, can be accessed from home, provides fantastically in depth business reports but most importantly has the best support service you could ever wish for.

All of the Optix staff are incredibly well trained, patient and unbelievably conscientious. Trevor Rowley has such pride in the system that we are assured of continual product development, a prime example being the latest direct marketing tool.

Judith and I have recommended Optix to so many people and I am delighted to say that all have been come on board as happy users. So, in one word....Invaluable!

Kerk Davies E Aves Opticians (2 Sites)

Joined in 2011 | Previous System - Optisoft

A cloud based optical management platform is an exciting way to administer a practice. After initiating Optix with no more than two hours of instruction by telephone, we have only had to contact the help services a handful of times and all communications have been succinct and friendly. The system Read more is a joy to use and provides masses of reports as well as a huge range of user friendly functions; I would recommend Optix to anyone. The Optix email group unites users across the country, passing useful information on and creating helpful conversation. Optix is a fantastic organisation with no serious competition.

Kate FennColemans Opticians

Joined in 2013 | Previous System - IRIS

We have now been with Optix for twelve months and cannot recommend it highly enough. The support team are without a doubt the best group we have ever had the pleasure of calling, nothing is too small a problem for them to take the time to chat you through until it’s fully ingrained! The various Read more integrations that also make practice day to day life so much simpler, for example the reminder letters, in built text message on-line ordering system make it much easier to do the job that I should be doing, Dispensing! Feedback is taken on board and carefully considered, and quite often things are changed to accommodate us! We love it, what more can we say!