testimonials

Mike EdmansGardiner Opticians

Joined in 2012 | Previous System - SDS

Gardiner Opticians introduced Optix 6 months ago, having used paper for virtually everything before - we had more filing cabinets than anything else in the practice. After a few weeks of entering our product catalogues into the system, we moved over to Optix overnight. All our systems were running Read more on Optix - clinical records, dispensing, recall letters, the till, product catalogues and ordering. It was a tough week or two adapting our whole way of working, but within a few weeks everyone was beginning to appreciate the benefits it could bring.

The support and training involved in moving from systems where virtually everything was done on paper to a completely computerised system in a matter of weeks was enormous. Optix support has been excellent all along. We can now access business information in seconds that previously took hours of painstaking analysis of paper records. We can finally start thinking about moving out some of those filing cabinets. I can’t imagine how we managed without it for so long!

Justin Hardy Classic Eyes (2 Sites)

Joined in 2011 | Previous System - Acuitas

Since migrating to Optix from our previous management software, we have been very happy with the programme itself as well the support in particular. The support team are always very willing to sort any queries out instantly. The features of optix we have really found excellent are the Direct Debit Read more module as well as the remote postage system which both work exceptionally well and have saved us a lot in both time and expense. Another feature which has proved invaluable is the user forum which has provided solutions and inspiration to many issues related to the day to day running of our practices.

Ronan McKennaVisioncare Opticians (2 Sites)

Joined in 2008 | Previous System - New setup

We have been Optix users for 5 years and, while it was always an excellent system, it has constantly evolved and improved throughout this time. Optix is a vital part of the development of our practices.

Ian Wallwork Wallwork Opticians

Joined in 2007 | Previous System - Acuitas

We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand. We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service. I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses

Ash HiraniMaxivise Opticians (2 Sites)

Joined in 2011 | Previous System - Focus

I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.



Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.



Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.

Adrian DobinsonAdrian Dobinson Opticians

Joined in 2005 | Previous System - New setup

I installed Optix as part of my practice start up in 2005. The software was in its relative infancy then, and my decision to use it was based mainly on the fact that there was no significant initial financial outlay, just a monthly fee. Over the years, I haven't begrudged the monthly payments as Read more I've been extremely impressed with the software, it's reliability, it's ongoing development and the consistent quality of support when needed. I've particularly appreciated the fact that from the outset you have the whole software package available without constantly needing to purchase extra 'modules'. As our business has grown, we have been able to increase our use of Optix with full confidence in the system and it's ability to effortlessly handle what we expect of it.

Amy MatthewsBainbridge Optometrists (5 Sites)

Joined in 2010 | Previous System - SDS

Optix is a fantastic company to work with. For us it means all our computing needs are under one roof. The customer support is excellent and everyone there goes above and beyond to help.

Paul BoyleC4 Sightcare (4 Sites)

Joined in 2003 | Previous System - New setup

As a long standing Optix Enterprise multi-site user it is not an exaggeration to say that it has positively transformed and enhanced the way we operate our business. Optix enables an invaluable overview of the business at all times, especially using the BI reporting. Our adoption of the Direct Read more Debit System has provided marked improvements in terms of efficiency and flexibility with our regular payment plans also.

We have demonstrated Optix to several independent colleagues , many of them are now Optix users themselves. I honestly believe that Optix is the best Optical Practice Management System available.

Prof James WolffsohnAston University

Joined in 2007 | Previous System - Optisoft

We have been using Optix Software to run all our public clinics at Aston University for over 5 years now and have found them to be superb. The software is easy to use, highly intuitive and Optix staff have always been very responsive in responding to and resolving our complex demands on their Read more software. I cannot recommend them highly enough.

Robert FouldsDonovan Smith Opticians

Joined in 2008 | Previous System - Optisoft

Great system, great people. The team are always very enthusiastic to receive our input and to apply fine tuning, to what I believe is already the best management software out there.