You can use this drop down to filter by previous PMS system usedDouglas MillarBird & Fairley
Joined in 2007 | Previous System - Bespoke
For me the change to Optix has probably been the best business decision I have made. Optix is a superb tool that interacts with your patient at every part of the patients journey. It is so flexible that you can use as much or as little as you want without making things complicated, but the more you Read more use the better it gets.
As a company Optix is great to work with from outstanding phone support, to in practice training and yearly user group meetings not to mention the online forum.
I have no hesitation in recommending Optix to any Optician from a single site to small groups.
Alastair Wade Wade opticians (7 Sites)
Joined in 2006 | Previous System - Acuitas
We have found Optix to be the most comprehensive optometric management tool available. It not only looks after our patients records, but of equal importance it is the complete solution for every aspect of running and understanding the dynamics of our group of practices. The constant development of Read more the product ensures that our practices remain at the forefront of a rapidly changing professional business.
Jo Cashell Coton & Hamblin (2 Sites)
Joined in 2008 | Previous System - Optisoft
Moving onto Optix was one of my best decisions with regards to running my practices.
The support staff are second to none and all members of the team are really helpful and knowledgeable. Using Optix has made my diary run more efficiently and the Business Intelligence is essential in managing Read more the practices and staff performance - I couldn't work without it.
There aren't many companies who value your feedback as much as Optix do - it’s very satisfying to know that they listen and are constantly improving the system to make it run seamlessly.
Optix support staff are great, always very helpful. They are also very efficient and don't make me feel like a fool when I ask a stupid question.
Michael Harris Michael Harris Opticians
Joined in 2007 | Previous System - SDS
I have been a happy Optix user since 2007. The software helps to run a modern, efficient practice and keeps relevant information at my fingertips. The reporting from Optix BI means that I know far more about my practice performance than before for minimal additional effort on my part. The support Read more team and continuing development of new features keeps us up and running and up to date.
Richard PetrieRichard Petrie Optometrists
Joined in 2008 | Previous System - IRIS
We changed to Optix nearly five years ago. Since then I have had no reason to regret the move at any time. Outstanding among the many benefits I regularly appreciate are the security afforded by their regular remote backups; the ease of moving from one record to another during a consultation; the Read more wide range of business data available whenever I want it; the remarkably cost efficient remote mailing service; the way upgrades happen overnight so as not to waste practice time and above all the fantastic support on the rare occasions that it is needed.
Stuart TownsendNewbold Opticians
Joined in 2011 | Previous System - Bespoke
Optix is a complete solution. The system is excellent and does everything you would expect and more. The incremental updates and improvements and comprehensive support are fantastic. The system helps me run my business better... 10/10
David Reeves S H Harrold Group (19 Sites)
Joined in 2012 | Previous System - PCS
We spent time researching the market for a replacement for our practice management system, our research quickly established Optix as the strongest candidate and discussions with users and the Optix team confirmed our decision to adopt Optix for our 19 practices.
Throughout our initial Read more deliberations, Trevor was very straight and supportive and once confirmed, the installation and training programme was completed, as promised and on schedule. A big help in this was our decision for Optix to supply all of the hardware and software for the installation and resulted in only one point of contact for any questions or problems. The Support team have provided an invaluable service following installation, reinforcing the initial training and answering the many questions that arise with the use of a new system.
We are now entering our fifth month as users and whilst we still have a lot to learn, both about using the general system and the information provided by the Business Intelligence resource; we can only ask why didn’t we do this earlier.
Justin Hardy Classic Eyes (2 Sites)
Joined in 2011 | Previous System - Acuitas
Since migrating to Optix from our previous management software, we have been very happy with the programme itself as well the support in particular. The support team are always very willing to sort any queries out instantly. The features of optix we have really found excellent are the Direct Debit Read more module as well as the remote postage system which both work exceptionally well and have saved us a lot in both time and expense. Another feature which has proved invaluable is the user forum which has provided solutions and inspiration to many issues related to the day to day running of our practices.
Jayne SimcockSpecialeyes
Joined in 2008 | Previous System - New setup
We were very worried when moving from paper to computer. 80% of the staff are over 40 and had not used a computer in the workplace never mind used a PMS. The training provided gave us confidence straight away and the telephone support is second to none.
It has allowed us to expand the practice but Read more reduce costs at the same time. We no longer needed the accountant to do all the book keeping and the monthly figures which reduced our overheads and among other things we implemented a direct debit scheme for Contact Lens wearers which increased profits.
Jan Goodwin Mincher Locket Opticians (2 Sites)
Joined in 2012 | Previous System - Optisoft
We have been using Optix for 10 months now and are particularly happy with the excellent level of customer support. Having attended the recent user-group meeting we are also impressed with the commitment to adapt and improve the software to meet the user’s needs. The team at Optix really listen to Read more their clients.