testimonials

Ian Chalmers Chalmers Opticians

Joined in 2012 | Previous System - Focus

After receiving many recommendations from both industry and fellow professionals we felt we needed to, at the very least, look at Optix for our future practice needs. We needed a system that provided us with better information to manage the business side of the practice, as well as make a Read more streamlined method to manage clinical records as well as ordering to each of our suppliers. Optix does all of these (and more). The initial training was excellent-and were re-assured that to phone support for queries was not a problem and would be expected. This support has been friendly and most helpful and we feel that together we are always trying to improve our use of the software. I had always been very sceptical in software development that what is promised takes either forever to materialise or never comes as described-but with Optix we feel we are seeing all of the promised changes, and have been given time frames for other new pieces to come in later. It is a forever changing world and we feel Optix knows the needs that we face. The Optix forum has proved a valuable meeting place for fellow, like minded, professionals and created a ‘family’ feeling as we all look to help each other to improve our practices and business ideas. An excellent forum that will keep as working with other independents and create bonds and friendships that will prove invaluable. Well done Trevor and the team.

John EdwardsRobert Stanley Opticians (6 Sites)

Joined in 2007 | Previous System - PCS

We chose Optix because it has the most cutting edge system for communication with our Customers and the best Business Intelligence package on the market - allowing simple, instant access to the most important performance indicators that are critical to running our business. In truth though, we may Read more have chosen a different system if it wasn't for the excellent team behind Optix. They are focussed on their Customers, knowledgeable and never patronising when you ask a silly question. The ethos that runs through their business spreads from the top down and is reflected in everything that they do - delivering a valuable and constantly improving software system that helps you concentrate on what is important in your company.

Colin Perrott VisionCare Optometry (2 Sites)

Joined in 2007 | Previous System - Acuitas

As a practice manager I want to concentrate my time on working on the business rather than having to be an IT Manager. With past computer systems, whether they be Access or Oracle based, there was always a need to be 'stroking' the system, either to back up the data, perform system upgrades or Read more to ensure optimum performance. Optix is different, we simply have to provide networked Windows PCs. The Optix software, the till and label printers and even the card payment device are all provided by one source and are provided with knowledgeable telephone support.



On the subject of support, again Optix is different. Rather than sitting trainees on the support desk for training, Optix provide staff who know the software and understand the optics marketplace and what we are trying to achieve.



Finally, I would describe Optix as a Ronseal type product. It is a great practice management system and it allows you to manage your business, just as it says on the label

Moin ValliValli Group

Joined in 2012 | Previous System - Optisoft

SD Haigh Opticians has now been running Optix for the last year. During that time the system has proved to be easy to understand and efficient to run. From implementing the diary, voucher preparation, dispensing right through to recalls the system is simple to use, quick efficient and hassle Read more free. All of this is easing the pressure of work.

Errors do occasionally occur, but one call to the Support Team and the matter is dealt with in a fast, efficient and friendly manner. No problem goes unsolved.

Due to previous experience in changing to a different practice management software, the team dreaded the change to Optix but it is one of the best things we ever did.

Simon FalkSimon Falk Eyecare

Joined in 2013 | Previous System - See 20/20

We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days. Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.

As for the business intelligence, we have barely scratched the surface, but we know we are empowered"

Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"

Says it all really

Michael Harris Michael Harris Opticians

Joined in 2007 | Previous System - SDS

I have been a happy Optix user since 2007. The software helps to run a modern, efficient practice and keeps relevant information at my fingertips. The reporting from Optix BI means that I know far more about my practice performance than before for minimal additional effort on my part. The support Read more team and continuing development of new features keeps us up and running and up to date.

Charles Bill Bill Opticians (4 Sites)

Joined in 2010 | Previous System - Bespoke

I am a great supporter of Optix. I have used them for some years and have been very pleased with the complete package. The software is not just a booking and record system but a package able to run multiple sites. It is very reassuring to know that with the software there is a great support team Read more behind to help with all you needs. I am very happy to recommend this product and have done.

Brian Montgomery Montgomery Optometrists (4 Sites)

Joined in 2007 | Previous System - Metspex

We have been delighted with the performance of the Optix system. It does what it says on the tin. It is a business system which has a few operating quirks which are all on the Optix wish list for future fixes. It is a reliable system giving good recall and details for marketing and patient contact. Read more The Direct Debit facility is flexible allowing collections for both spectacles and contact lenses.

The support team are excellent when called upon even for some small simple problems.

We looked long and hard before changing our old system and haven't been disappointed by the choice we made.

Stuart TownsendNewbold Opticians

Joined in 2011 | Previous System - Bespoke

Optix is a complete solution. The system is excellent and does everything you would expect and more. The incremental updates and improvements and comprehensive support are fantastic. The system helps me run my business better... 10/10

Katherine Long Dalton-Brown & Long Optometrists

Joined in 2008 | Previous System - New setup

We joined the Optix Team in 2008 and although we operate from sunnier climes in the Caribbean with a different national health system we have found the Optix programme made a tremendous improvement to our business. The Optix team worked assiduously in setting up the programme liaising with Read more technicians in Trinidad and ensuring that we obtained the best possible operation with the Optix Programme. We are an independent practice and are delighted to be part of the Optix group where we can network with other members in the Usergroup. The support from the Optix team and through the Usergroup is second to none when it comes to matters related to Optix, optometry and running an optical business.