You can use this drop down to filter by previous PMS system usedAnnabelle MageeClearview Opticians
Joined in 2011 | Previous System - New setup
I opened my practice from scratch 2 years ago and Optix has been an integral part of my business. I saw many systems before opening my practice through locuming and Optix is the best by far. Their customer service is second to none and help and advice always easy to understand and follow. I’d Read more highly recommend Optix as a practice software.
David Reeves S H Harrold Group (19 Sites)
Joined in 2012 | Previous System - PCS
We spent time researching the market for a replacement for our practice management system, our research quickly established Optix as the strongest candidate and discussions with users and the Optix team confirmed our decision to adopt Optix for our 19 practices.
Throughout our initial Read more deliberations, Trevor was very straight and supportive and once confirmed, the installation and training programme was completed, as promised and on schedule. A big help in this was our decision for Optix to supply all of the hardware and software for the installation and resulted in only one point of contact for any questions or problems. The Support team have provided an invaluable service following installation, reinforcing the initial training and answering the many questions that arise with the use of a new system.
We are now entering our fifth month as users and whilst we still have a lot to learn, both about using the general system and the information provided by the Business Intelligence resource; we can only ask why didn’t we do this earlier.
Moin ValliValli Group
Joined in 2012 | Previous System - Optisoft
SD Haigh Opticians has now been running Optix for the last year. During that time the system has proved to be easy to understand and efficient to run.
From implementing the diary, voucher preparation, dispensing right through to recalls the system is simple to use, quick efficient and hassle Read more free. All of this is easing the pressure of work.
Errors do occasionally occur, but one call to the Support Team and the matter is dealt with in a fast, efficient and friendly manner. No problem goes unsolved.
Due to previous experience in changing to a different practice management software, the team dreaded the change to Optix but it is one of the best things we ever did.
Kate FennColemans Opticians
Joined in 2013 | Previous System - IRIS
We have now been with Optix for twelve months and cannot recommend it highly enough. The support team are without a doubt the best group we have ever had the pleasure of calling, nothing is too small a problem for them to take the time to chat you through until it’s fully ingrained! The various Read more integrations that also make practice day to day life so much simpler, for example the reminder letters, in built text message on-line ordering system make it much easier to do the job that I should be doing, Dispensing! Feedback is taken on board and carefully considered, and quite often things are changed to accommodate us! We love it, what more can we say!
Claire AnsteeAnstee & Proctor Opticians
Joined in 2012 | Previous System - Optisoft
The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !
I can highly recommend Optix as a valuable tool for any developing practice.
Ian Wallwork Wallwork Opticians
Joined in 2007 | Previous System - Acuitas
We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand.
We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service.
I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses
Robb ScottDyer & Scott Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it
Abbas Jaffer Family Eyecare
Joined in 2010 | Previous System - Bespoke
We migrated to Optix from an older software package at the end of 2010 and have not looked back. Optix has all the usual features one expects from practice software but particularly excels in its marketing and reporting options. The BI feature in Optix has given us a much better idea about the Read more performance of different areas of our business and has allowed us to set and measure goals more effectively. I would recommend it highly.
Paul and Susan Verity Paul Verity Opticians (3 Sites)
Joined in 2010 | Previous System - Optisoft
We have been satisfied users of Optix for three years, having moved following several expert recommendations.
Our business has benefited greatly from this comprehensive software system, linking the three practices much closer together than before. Staff have found it easy and intuitive to use, Read more whilst we enjoy the peace of mind that remote data storage brings. The Business Intelligence module provides in-depth analysis of practice performance helping us to plan and modify routines and the Optix community email forum is a brilliant way to hear the views of like-minded independent practitioners. We strongly recommend Optix software to our independent colleagues.
Amy MatthewsBainbridge Optometrists (5 Sites)
Joined in 2010 | Previous System - SDS
Optix is a fantastic company to work with. For us it means all our computing needs are under one roof. The customer support is excellent and everyone there goes above and beyond to help.