You can use this drop down to filter by previous PMS system usedGavin Rebello Patrick and Menzies (3 Sites)
Joined in 2011 | Previous System - Focus
Three rings: That’s the longest I have had to wait to speak to a real person who genuinely wants to help my business continue to grow and succeed. Optix is not just a posh diary, it gives me all the key information I need to make the best decisions for me, my team and my business.
Switching to Read more Optix has enabled me to manage my team better, reduce costs by improving efficiency and I have more time to spend on the things I want to. It is rare to find a tech company that is customer service savvy, the team at Optix are always helpful, friendly and keen that you receive what you need to help your everyday business needs.
It is always daunting switching to a different practice management system, but moving to Optix has been one of my best decisions.
Helen O'Brienthe Optical Shop
Joined in 2011 | Previous System - None
We moved from Optisoft and have been really delighted we made the move. Really like the Eye Exam format and the easy interface with our fundus camera. The reporting in the business intelligence element is really easy to use and is so powerful in allowing us to track our progress. And having lived Read more through a previous computer crash with no recent back-up, the security that everything is held securely on a remote server is very comforting. Also a fan of a fixed monthly fee with no up-front payment and no upgrade charges
Michael Harris Michael Harris Opticians
Joined in 2007 | Previous System - SDS
I have been a happy Optix user since 2007. The software helps to run a modern, efficient practice and keeps relevant information at my fingertips. The reporting from Optix BI means that I know far more about my practice performance than before for minimal additional effort on my part. The support Read more team and continuing development of new features keeps us up and running and up to date.
Vik JuggessurChelmer Village Opticians
Joined in 2009 | Previous System - Focus
Compared to other software management systems used (Optisoft, Iris and briefly See2020), for us, the package is by far the most comprehensive and secure without having to worry about modules, backups or upgrades. The system works well and even when you think it is working effectively, through the Read more forward thinking and common sense approach of the MD, Trevor, as well as the knowledgeable feedback from the growing Optix community, it only gets better and better. The last major update saw a cost effective and time saving solution to our recall letters and patient communications.
In fact, I would wholeheartedly recommend Optix purely on their service levels alone. The support team have never failed to respond to any queries or training issues and are able to communicate with you whatever the level of your computer skills. It's hard to know whether it is wonderful recruitment or just great training but they all seem to have the patience of saints. Many thanks for supporting our practice.
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Louise Jelley Andrew Jelley Opticians (2 Sites)
Joined in 2008 | Previous System - New setup
Amongst the many impressive features of the service is the very comprehensive and immediate help line. Nothing is too much trouble for the very patient people of Optix! As we use more and more of its functions, we don’t know how we ever operated without Optix.
Luke WrenLeightons Opticians (36 Sites)
Joined in 2011 | Previous System - Focus
We have been using Optix for two years, during which time the team in York have kept to all their promises and have met all of our requirements. They listen to their customers, take an idea and look at ways to update and improve their offering. The system is very advanced technically and has Read more helped structure and shape our business in terms of efficiency. Optix provide excellent customer service and I would highly recommend installing the system in your practices.
Paul BoyleC4 Sightcare (4 Sites)
Joined in 2003 | Previous System - New setup
As a long standing Optix Enterprise multi-site user it is not an exaggeration to say that it has positively transformed and enhanced the way we operate our business. Optix enables an invaluable overview of the business at all times, especially using the BI reporting.
Our adoption of the Direct Read more Debit System has provided marked improvements in terms of efficiency and flexibility with our regular payment plans also.
We have demonstrated Optix to several independent colleagues , many of them are now Optix users themselves. I honestly believe that Optix is the best Optical Practice Management System available.
Jayne SimcockSpecialeyes
Joined in 2008 | Previous System - New setup
We were very worried when moving from paper to computer. 80% of the staff are over 40 and had not used a computer in the workplace never mind used a PMS. The training provided gave us confidence straight away and the telephone support is second to none.
It has allowed us to expand the practice but Read more reduce costs at the same time. We no longer needed the accountant to do all the book keeping and the monthly figures which reduced our overheads and among other things we implemented a direct debit scheme for Contact Lens wearers which increased profits.
Luisa Simo Plymouth University
Joined in 2012 | Previous System - New setup
We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.