You can use this drop down to filter by previous PMS system usedVinesh PatelBromley Eye Centre
Joined in 2009 | Previous System - Optisoft
We have been using Optix since 2009 and have found to be a great product that is always evolving and with superb customer support
Nawal Dave Dave Opticians
Joined in 2012 | Previous System - SAS
After a whole year of indecision over which new computer system to install in our practice, in August 2012 I finally decide to install Optix because I liked the idea of a system that is constantly updated, providing constant support and constant offsite backup of data using the latest cloud Read more system.
I also liked the idea that there is no long term contract and that Optix provides the appropriate hardware and Internet connection. It really is a one stop shop.
The initial installation, was smooth and trouble free, support has been fantastic even though early on we were calling several times a day with the most trivial problems. The fact that they can remotely access your computer and take you through the system is extremely effective. All the staff at Optix are very knowledgeable and whoever you speak to is able to guide you.
So far I have been very happy with the software, all the team find it very easy to use and new members of staff need very minimal training to use it. NHS reconciliation and the till/BI modules work very well for us. I have gained on the monthly NHS returns because we can easily cross check the number of GOS forms that have to be submitted and nothing gets lost!
I am looking forward to moving on to phase 2 where we will utilise some of the modules that we do not yet use such as full dispensing and contact lenses.
Claire RangerHammond and Dummer Opticians
Joined in 2010 | Previous System - Optisoft
Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.
Ian Chalmers Chalmers Opticians
Joined in 2012 | Previous System - Focus
After receiving many recommendations from both industry and fellow professionals we felt we needed to, at the very least, look at Optix for our future practice needs. We needed a system that provided us with better information to manage the business side of the practice, as well as make a Read more streamlined method to manage clinical records as well as ordering to each of our suppliers. Optix does all of these (and more). The initial training was excellent-and were re-assured that to phone support for queries was not a problem and would be expected. This support has been friendly and most helpful and we feel that together we are always trying to improve our use of the software. I had always been very sceptical in software development that what is promised takes either forever to materialise or never comes as described-but with Optix we feel we are seeing all of the promised changes, and have been given time frames for other new pieces to come in later. It is a forever changing world and we feel Optix knows the needs that we face.
The Optix forum has proved a valuable meeting place for fellow, like minded, professionals and created a ‘family’ feeling as we all look to help each other to improve our practices and business ideas. An excellent forum that will keep as working with other independents and create bonds and friendships that will prove invaluable. Well done Trevor and the team.
Gerard FernandesLynne Fernandes Optometrists
Joined in 2013 | Previous System - See 20/20
Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move.
Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.
Stephen PeacockPeacock & Murphy
Joined in 2012 | Previous System - SAS
After using a competitor's system for many years, I was a little apprehensive about 'switching' to something new, but after looking all the other options, I took the decision to go with Optix. I am so very pleased that I did - the switchover in June 2012 went very smoothly and, thanks to the Read more excellent training, the whole team here felt comfortable with it right from the start. One of the huge assets is the support team... truly 'supportive'! You never really know how effective and helpful support will be until you use it. Optix made a point of encouraging us to contact them when needed, and everyone I have spoken to or emailed has been fantastic - really beyond expectations. They have helped us out of a few minor scrapes of our own making on a number of occasions with patience and good humour. The system itself is very capable and flexible, but easy to use. It's also good to know that there are areas of the program that we can start to use as time goes on without needing to buy extra software. The depth of information that can be gained through BI is extremely interesting and useful. In summary, I can't recommend Optix as a product and as a team highly enough!
Alan McCandlessMcCandless Opticians
Joined in 2013 | Previous System - Acuitas
Optix has been a transformation to our practice management. It works faultlessly and any queries are dealt with immediately by support. The biggest difference that sets Optix apart is its superb support team who are so helpful and knowledgeable and consistently over deliver. The forum is also Read more excellent and the fact that practitioners opinions are there for all to see keeps standards sky high. The BI reports module is great and much more comprehensive than any other I've experienced...plus it ALL WORKS!! Would recommend 100% to anyone.
Edward UklejaPeepers Opticians
Joined in 2011 | Previous System - New setup
Having abandoned other Management Systems I was initially apprehensive about trying another system. However following recommendations from several colleagues I decided to install the Optix system. As expected it takes time to get used to the system but the support team is excellent, they are always Read more there to guide us through any problem, even if we make the same mistake twice.
Rather than adopting the full system from Day One I am adding components as our confidence improves and we are able to change haw the practice functions. I am confident that before long we shall be "paperless".
David HarrisbergMiltons Eyecare
Joined in 2004 | Previous System - Optisoft
Miltons Eyecare was one of the first practices to make use of Optix Software. Over the last 10 to 12 years Optix has made huge advances in the Optometric Soft Wear field to what I believe is today the Industry Standard. The company never stands still. It listens to the needs of its customers which Read more in itself drives progress.
Support is great. Optix is vast. One can make use of the different modules to suit individual practice needs. I am sure the BI Module is the most advanced of any contemporary program available.
Although we ourselves do not use Optix in it’s full capacity I can only say that we have been totally happy with the service received and hence have never felt the need to move away.
Justin Hardy Classic Eyes (2 Sites)
Joined in 2011 | Previous System - Acuitas
Since migrating to Optix from our previous management software, we have been very happy with the programme itself as well the support in particular. The support team are always very willing to sort any queries out instantly. The features of optix we have really found excellent are the Direct Debit Read more module as well as the remote postage system which both work exceptionally well and have saved us a lot in both time and expense. Another feature which has proved invaluable is the user forum which has provided solutions and inspiration to many issues related to the day to day running of our practices.