You can use this drop down to filter by previous PMS system usedVineet KorpalEye Smile
Joined in 2010 | Previous System - New setup
When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.
Faisal Bashir Ellis Bass Optometrists
Joined in 2003 | Previous System - New setup
We have been using Optix for nearly 10 years now and I can certainly say it is one of those essential, 'must have', tools that every practice needs. The software does everything you need it to including paperless clinical records, managing our contact lens direct debits and sending out patient Read more recalls, just to name a few of its features. The easy to use software is well thought out and very user friendly. The Optix BI interface helps me look at my KPIs on a regular basis without too much hassle at just a click of a button. The support team are excellent and very knowledgeable and you have access to all the senior management team for help and advice. What is fantastic about Optix is that the software continues to evolve. Every year the team work hard to give us some new features, usually things that are well ahead of the other systems out there. As an independent practice, I feel that we can compete and offer services that many larger optical companies do thanks to Optix.
Jeremy Heynes Barraclough and Stiles Opticians (6 Sites)
Joined in 2007 | Previous System - Bespoke
We have been users of Optix Software since 2007 and believe it is the best optically orientated business and patient management system on the market today. A truly versatile product backed up by the friendliest, most accessible and knowledgeable customer services team I have experienced. I can’t Read more praise Optix enough.
Skates Kothari Visionary Eyecare (2 Sites)
Joined in 2009 | Previous System - Bespoke
Optix is an evolving professional practice management solution for optometry practice, run by a company who truly listens to its customers and provides generous support
Justin Hardy Classic Eyes (2 Sites)
Joined in 2011 | Previous System - Acuitas
Since migrating to Optix from our previous management software, we have been very happy with the programme itself as well the support in particular. The support team are always very willing to sort any queries out instantly. The features of optix we have really found excellent are the Direct Debit Read more module as well as the remote postage system which both work exceptionally well and have saved us a lot in both time and expense. Another feature which has proved invaluable is the user forum which has provided solutions and inspiration to many issues related to the day to day running of our practices.
David HarrisbergMiltons Eyecare
Joined in 2004 | Previous System - Optisoft
Miltons Eyecare was one of the first practices to make use of Optix Software. Over the last 10 to 12 years Optix has made huge advances in the Optometric Soft Wear field to what I believe is today the Industry Standard. The company never stands still. It listens to the needs of its customers which Read more in itself drives progress.
Support is great. Optix is vast. One can make use of the different modules to suit individual practice needs. I am sure the BI Module is the most advanced of any contemporary program available.
Although we ourselves do not use Optix in it’s full capacity I can only say that we have been totally happy with the service received and hence have never felt the need to move away.
Paul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Ash HiraniMaxivise Opticians (2 Sites)
Joined in 2011 | Previous System - Focus
I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.
Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.
Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.
Daska Barnett Specs of Kensington
Joined in 2011 | Previous System - Optisoft
The Support Team at Optix are excellent, always charming, patient and helpful, no matter how many times you call them.
Alan McCandlessMcCandless Opticians
Joined in 2013 | Previous System - Acuitas
Optix has been a transformation to our practice management. It works faultlessly and any queries are dealt with immediately by support. The biggest difference that sets Optix apart is its superb support team who are so helpful and knowledgeable and consistently over deliver. The forum is also Read more excellent and the fact that practitioners opinions are there for all to see keeps standards sky high. The BI reports module is great and much more comprehensive than any other I've experienced...plus it ALL WORKS!! Would recommend 100% to anyone.