You can use this drop down to filter by previous PMS system usedKathryn AnthonyKathryn Anthony Opticians
Joined in 2013 | Previous System - See 20/20
I have never regretted changing to the Optix system. Compared to our previous system our staff find it both intuitive and easy to use and what is even more impressive is how Trevor and his team work constantly to improve their product and listen to feedback from their customers to do so. The Read more support team are excellent and always on hand to sort out any queries quickly and efficiently and the Business Intelligence module provides us with an in depth analysis of our business in an easy to understand way. All in all a great product.
Mark Ross Black & Lizars (26 Sites)
Joined in 2010 | Previous System - Focus
Optix is now the clear market leader in providing real time management information which is critical to all optical businesses during these challenging economic times. The system is fully scalable and has helped facilitate the smooth expansion of our practice network at a time when other optical Read more groups are struggling. I would happily recommend Optix to anyone seeking to upgrade their management information systems.
Paul Graves Bodys Opticians (3 Sites)
Joined in 2008 | Previous System - See 20/20
Using our previous practice management systems, and we've had a few, always felt like wading through treacle, by comparison using Optix feels like swimming with the tide under us.
Claire RangerHammond and Dummer Opticians
Joined in 2010 | Previous System - Optisoft
Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.
Edward UklejaPeepers Opticians
Joined in 2011 | Previous System - New setup
Having abandoned other Management Systems I was initially apprehensive about trying another system. However following recommendations from several colleagues I decided to install the Optix system. As expected it takes time to get used to the system but the support team is excellent, they are always Read more there to guide us through any problem, even if we make the same mistake twice.
Rather than adopting the full system from Day One I am adding components as our confidence improves and we are able to change haw the practice functions. I am confident that before long we shall be "paperless".
Maninder Kalsi Selby & Taylor Opticians (2 Sites)
Joined in 2010 | Previous System - New setup
Optix was my first and only practice software. It contains everything you could possibly need to run a practice (even remotely) including a forum for other Optix users to ask questions, swap frames, and even tell jokes. The support team are always helpful and prompt at solving any issues or Read more submitting requests for future updates.
Paul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Andrew KeyesKeyes Eyecare
Joined in 2014 | Previous System - Focus
A move to a new PMS is never an easy decision but our dealings with Optix have demonstrated their commitment to being a market leader PMS provider with exceptional customer service. We had a difficult start and concerns about how we'd manage with the new system in the first couple of weeks which Read more were addressed seriously and thoroughly. We are sure that we have made a great choice with Optix and would recommend any practice considering a new PMS to seriously consider what is on offer, especially the friendly and easily available support.
Rod Mason 4 Sight Opticians (7 Sites)
Joined in 2008 | Previous System - PCS
We have been using Optix now for over 5 years and it has become an integral part of our practices.
During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.
As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.
Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).
We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.
I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.
Paul and Susan Verity Paul Verity Opticians (3 Sites)
Joined in 2010 | Previous System - Optisoft
We have been satisfied users of Optix for three years, having moved following several expert recommendations.
Our business has benefited greatly from this comprehensive software system, linking the three practices much closer together than before. Staff have found it easy and intuitive to use, Read more whilst we enjoy the peace of mind that remote data storage brings. The Business Intelligence module provides in-depth analysis of practice performance helping us to plan and modify routines and the Optix community email forum is a brilliant way to hear the views of like-minded independent practitioners. We strongly recommend Optix software to our independent colleagues.