You can use this drop down to filter by previous PMS system usedEdward UklejaPeepers Opticians
Joined in 2011 | Previous System - New setup
Having abandoned other Management Systems I was initially apprehensive about trying another system. However following recommendations from several colleagues I decided to install the Optix system. As expected it takes time to get used to the system but the support team is excellent, they are always Read more there to guide us through any problem, even if we make the same mistake twice.
Rather than adopting the full system from Day One I am adding components as our confidence improves and we are able to change haw the practice functions. I am confident that before long we shall be "paperless".
Vik JuggessurChelmer Village Opticians
Joined in 2009 | Previous System - Focus
Compared to other software management systems used (Optisoft, Iris and briefly See2020), for us, the package is by far the most comprehensive and secure without having to worry about modules, backups or upgrades. The system works well and even when you think it is working effectively, through the Read more forward thinking and common sense approach of the MD, Trevor, as well as the knowledgeable feedback from the growing Optix community, it only gets better and better. The last major update saw a cost effective and time saving solution to our recall letters and patient communications.
In fact, I would wholeheartedly recommend Optix purely on their service levels alone. The support team have never failed to respond to any queries or training issues and are able to communicate with you whatever the level of your computer skills. It's hard to know whether it is wonderful recruitment or just great training but they all seem to have the patience of saints. Many thanks for supporting our practice.
James Davies Arbuthnot Opticians (2 Sites)
Joined in 2009 | Previous System - Focus
Having moved to Optix from our previous electronic practice records system in 2009 we have found Optix to revolutionise the way we run our practice. It makes marketing to our patients a very straight forward process and the Remote Printing recall system allows us to send high quality letters to our Read more patients whilst saving money and staff time compared to conventional methods. Customer service is first class and the clinical records side is constantly being updated taking into account current users suggestions experiences.
Patrick Myers Myer La Roche
Joined in 2008 | Previous System - New setup
In my opinion, Optix is one of the best practice management systems on the market. It works best in a paperless environment and has an advanced audit trail which is fantastic at meeting record keeping requirements. The Business Intelligence feature is easy to use and customise to suit the need of Read more any Eye Care Practitioner
Maninder Kalsi Selby & Taylor Opticians (2 Sites)
Joined in 2010 | Previous System - New setup
Optix was my first and only practice software. It contains everything you could possibly need to run a practice (even remotely) including a forum for other Optix users to ask questions, swap frames, and even tell jokes. The support team are always helpful and prompt at solving any issues or Read more submitting requests for future updates.
Paul BreenBreen Opticians
Joined in 2012 | Previous System - New setup
I can highly recommend Optix .The whole package-software,staff and back up are first class and it has made running our first practice so much easier.Nothing is too much trouble to Trevor and his team.Pretty much a hassle free experience and long may it continue!!
Prof James WolffsohnAston University
Joined in 2007 | Previous System - Optisoft
We have been using Optix Software to run all our public clinics at Aston University for over 5 years now and have found them to be superb. The software is easy to use, highly intuitive and Optix staff have always been very responsive in responding to and resolving our complex demands on their Read more software. I cannot recommend them highly enough.
John DuffyDuffy Optometrists (3 Sites)
Joined in 2005 | Previous System - SDS
We have been using the Optix practice management software in our three practices for some years now and are still finding new features and discovering new benefits. Trevor Rowley's unique background as both optometrist and 100% geek provide him with an amazing insight into the needs of everyday Read more optometric practice and how to develop the software to make this happen. This is then delivered in a package that is not only incredibly intuitive but backed by amazing support and service from the team in York. These folk also listen to us, if we have a problem they sort it, if we have a good idea they listen and the program evolves - amazing!
Ronan McKennaVisioncare Opticians (2 Sites)
Joined in 2008 | Previous System - New setup
We have been Optix users for 5 years and, while it was always an excellent system, it has constantly evolved and improved throughout this time. Optix is a vital part of the development of our practices.
Ian Wallwork Wallwork Opticians
Joined in 2007 | Previous System - Acuitas
We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand.
We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service.
I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses