You can use this drop down to filter by previous PMS system usedImran HakimHakim Group (21 Sites)
Joined in 2013 | Previous System - See 20/20
Having used and trialed almost every PMS in the optical sector, I have finaly concluded that for a business like ours that has multiple sites and a need for visibility across all locations, whilst maintaining consistency, Optix is the perfect, future-focused partner. It affords you a wealth of Read more analysis and gives you the tools to run the practice effectively. I am looking forward to leveraging the competitive advantage that the system provides to continue our aggressive growth plan.
Jo Cashell Coton & Hamblin (2 Sites)
Joined in 2008 | Previous System - Optisoft
Moving onto Optix was one of my best decisions with regards to running my practices.
The support staff are second to none and all members of the team are really helpful and knowledgeable. Using Optix has made my diary run more efficiently and the Business Intelligence is essential in managing Read more the practices and staff performance - I couldn't work without it.
There aren't many companies who value your feedback as much as Optix do - it’s very satisfying to know that they listen and are constantly improving the system to make it run seamlessly.
Optix support staff are great, always very helpful. They are also very efficient and don't make me feel like a fool when I ask a stupid question.
Rod Mason 4 Sight Opticians (7 Sites)
Joined in 2008 | Previous System - PCS
We have been using Optix now for over 5 years and it has become an integral part of our practices.
During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.
As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.
Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).
We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.
I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.
Abi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Pam Robertson Angus Optix
Joined in 2009 | Previous System - Optisoft
After a few false starts with other PMS systems, we started using Optix in 2009. Since then, the software has added bells and whistles to make it the complete software solution for any optometric practice, large or small. You can chose to use all the available options or cherry pick the ones that Read more will work best for your team. With an unfailing, friendly and enthusiastic support team, integrating Optix into your business will be one of the best decisions you can make.
Amy MatthewsBainbridge Optometrists (5 Sites)
Joined in 2010 | Previous System - SDS
Optix is a fantastic company to work with. For us it means all our computing needs are under one roof. The customer support is excellent and everyone there goes above and beyond to help.
Stephen PeacockPeacock & Murphy
Joined in 2012 | Previous System - SAS
After using a competitor's system for many years, I was a little apprehensive about 'switching' to something new, but after looking all the other options, I took the decision to go with Optix. I am so very pleased that I did - the switchover in June 2012 went very smoothly and, thanks to the Read more excellent training, the whole team here felt comfortable with it right from the start. One of the huge assets is the support team... truly 'supportive'! You never really know how effective and helpful support will be until you use it. Optix made a point of encouraging us to contact them when needed, and everyone I have spoken to or emailed has been fantastic - really beyond expectations. They have helped us out of a few minor scrapes of our own making on a number of occasions with patience and good humour. The system itself is very capable and flexible, but easy to use. It's also good to know that there are areas of the program that we can start to use as time goes on without needing to buy extra software. The depth of information that can be gained through BI is extremely interesting and useful. In summary, I can't recommend Optix as a product and as a team highly enough!
Sam Baird Sam Baird Opticians (5 Sites)
Joined in 2009 | Previous System - See 20/20
The deployment is painless and the support great. Optix does more than it says on the tin, it exceeds our demands and has us outperforming the big boys. We know how each branch, product and individual is actually performing, and this is empowering. Our business has never been better controlled.
Jason Rickaby Jason Rickaby Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
We came to Optix from IRIS, the whole transfer process was smooth and cause surprisingly few worries. The system works very well, is stable and the knowledge that all of our data is safe and off site is invaluable when environment agency tell us that we are about to flood again!
The software is Read more very intuitive as shown by how little we have to use support, but when we do it's great that everyone knows your name, the practice and is enthusiastic and informative.
I would thoroughly recommend Optix especially if you are starting out in IT integration as the team are so helpful and the initial outlay is modest and transparent - there really are no hidden extras.
Patrick Myers Myer La Roche
Joined in 2008 | Previous System - New setup
In my opinion, Optix is one of the best practice management systems on the market. It works best in a paperless environment and has an advanced audit trail which is fantastic at meeting record keeping requirements. The Business Intelligence feature is easy to use and customise to suit the need of Read more any Eye Care Practitioner