testimonials

Stephen Brophy Rifkind & Brophy Optometrists

Joined in 2003 | Previous System - Optinet

I have used Optix for many years including its predecessor, and find Optix to be an excellent, stable practice management system. Its clinical record system and BI reporting makes analysis easy. The system has evolved over the years in response to customer feedback and continues to do so. All of Read more the functionality is there to go paperless if you wish with more equipment compatibility being steadily added to system. The safety of offsite storage and backup of clinical information is essential in this day and age. This, coupled with the excellent support team, gives great peace of mind. I would recommend the Optix system and support team to all.

Pam Robertson Angus Optix

Joined in 2009 | Previous System - Optisoft

After a few false starts with other PMS systems, we started using Optix in 2009. Since then, the software has added bells and whistles to make it the complete software solution for any optometric practice, large or small. You can chose to use all the available options or cherry pick the ones that Read more will work best for your team. With an unfailing, friendly and enthusiastic support team, integrating Optix into your business will be one of the best decisions you can make.

Paul BoyleC4 Sightcare (4 Sites)

Joined in 2003 | Previous System - New setup

As a long standing Optix Enterprise multi-site user it is not an exaggeration to say that it has positively transformed and enhanced the way we operate our business. Optix enables an invaluable overview of the business at all times, especially using the BI reporting. Our adoption of the Direct Read more Debit System has provided marked improvements in terms of efficiency and flexibility with our regular payment plans also.

We have demonstrated Optix to several independent colleagues , many of them are now Optix users themselves. I honestly believe that Optix is the best Optical Practice Management System available.

Simon FalkSimon Falk Eyecare

Joined in 2013 | Previous System - See 20/20

We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days. Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.

As for the business intelligence, we have barely scratched the surface, but we know we are empowered"

Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"

Says it all really

Brian Montgomery Montgomery Optometrists (4 Sites)

Joined in 2007 | Previous System - Metspex

We have been delighted with the performance of the Optix system. It does what it says on the tin. It is a business system which has a few operating quirks which are all on the Optix wish list for future fixes. It is a reliable system giving good recall and details for marketing and patient contact. Read more The Direct Debit facility is flexible allowing collections for both spectacles and contact lenses.

The support team are excellent when called upon even for some small simple problems.

We looked long and hard before changing our old system and haven't been disappointed by the choice we made.

Colin Perrott VisionCare Optometry (2 Sites)

Joined in 2007 | Previous System - Acuitas

As a practice manager I want to concentrate my time on working on the business rather than having to be an IT Manager. With past computer systems, whether they be Access or Oracle based, there was always a need to be 'stroking' the system, either to back up the data, perform system upgrades or Read more to ensure optimum performance. Optix is different, we simply have to provide networked Windows PCs. The Optix software, the till and label printers and even the card payment device are all provided by one source and are provided with knowledgeable telephone support.



On the subject of support, again Optix is different. Rather than sitting trainees on the support desk for training, Optix provide staff who know the software and understand the optics marketplace and what we are trying to achieve.



Finally, I would describe Optix as a Ronseal type product. It is a great practice management system and it allows you to manage your business, just as it says on the label

Rosemary McWatters McWatters Opticians

Joined in 2012 | Previous System - New setup

Having used four different software systems over several years working for other practices I had a fair idea what I wanted and did not want for my new practice. I had a list of my needs and what I wanted from a computer system. Something that I did not have to add expensive modules on to when I Read more decided I needed them or could afford them but a management system that would do everything I wanted to from the start. A computer system that helped me make sense of the information I was gathering and that did not make my life difficult. A company that respected me as a user and did not patronise me as if I did not know what I was talking about. I did all the research and there was no contest, Optix definitely ticked the most boxes by a long way. - it was the clear winner and in the end the obvious and natural choice. Everyone gets the whole system for one price and it is regularly upgraded with input to developments and improvements from the users. It is an intuitive system and having trained staff on other software that I realised was particularly valuable. The learning curve is eased by the subtle familiarity of the screen layout. BI - so much useful information that we are learning how to make work for us as we explore it further. Reports we think we need, did not realise we needed and may one day need. Support - I cannot say enough in praise of the support team. The best thing is we do not have to phone them too often as problems are not a big feature of our weekly routine. We are reassured, however, that they are always there and so when we do stupid things, or even if the computer does it, they are gracious and helpful and get it sorted. For those who like computers there is lots to explore, for those who see them as a necessary evil there is a simpler functionality that will appeal. You are supposed to learn something new every day and Optix continues to teach us daily so we can gradually aspire to exploiting its full potential, which is immense.

Vineet KorpalEye Smile

Joined in 2010 | Previous System - New setup

When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.

Jo Cashell Coton & Hamblin (2 Sites)

Joined in 2008 | Previous System - Optisoft

Moving onto Optix was one of my best decisions with regards to running my practices. The support staff are second to none and all members of the team are really helpful and knowledgeable. Using Optix has made my diary run more efficiently and the Business Intelligence is essential in managing Read more the practices and staff performance - I couldn't work without it.

There aren't many companies who value your feedback as much as Optix do - it’s very satisfying to know that they listen and are constantly improving the system to make it run seamlessly.

Optix support staff are great, always very helpful. They are also very efficient and don't make me feel like a fool when I ask a stupid question.

Maninder Kalsi Selby & Taylor Opticians (2 Sites)

Joined in 2010 | Previous System - New setup

Optix was my first and only practice software. It contains everything you could possibly need to run a practice (even remotely) including a forum for other Optix users to ask questions, swap frames, and even tell jokes. The support team are always helpful and prompt at solving any issues or Read more submitting requests for future updates.