testimonials

Adrian DobinsonAdrian Dobinson Opticians

Joined in 2005 | Previous System - New setup

I installed Optix as part of my practice start up in 2005. The software was in its relative infancy then, and my decision to use it was based mainly on the fact that there was no significant initial financial outlay, just a monthly fee. Over the years, I haven't begrudged the monthly payments as Read more I've been extremely impressed with the software, it's reliability, it's ongoing development and the consistent quality of support when needed. I've particularly appreciated the fact that from the outset you have the whole software package available without constantly needing to purchase extra 'modules'. As our business has grown, we have been able to increase our use of Optix with full confidence in the system and it's ability to effortlessly handle what we expect of it.

Bob Thomas-Carter Thomas Carter Opticians

Joined in 2010 | Previous System - Bespoke

Support desks get a lot of bad press, they are the sharp end of customer service. Optix are a case study of how to run a good support desk. The staff are approachable not remotely defensive and keep listening until they understand the issue. They also stick with the issue even if it’s not a Read more quick fix.

Helen MorrisCardiff University

Joined in 2008 | Previous System - Optisoft

We have been very satisfied users of Optix for the last 5 years. The system provides an efficient way to carry out many of our tasks and is a very comprehensive system. The support team have given us a good aftercare service as well

Luke WrenLeightons Opticians (36 Sites)

Joined in 2011 | Previous System - Focus

We have been using Optix for two years, during which time the team in York have kept to all their promises and have met all of our requirements. They listen to their customers, take an idea and look at ways to update and improve their offering. The system is very advanced technically and has Read more helped structure and shape our business in terms of efficiency. Optix provide excellent customer service and I would highly recommend installing the system in your practices.

Alastair Wade Wade opticians (7 Sites)

Joined in 2006 | Previous System - Acuitas

We have found Optix to be the most comprehensive optometric management tool available. It not only looks after our patients records, but of equal importance it is the complete solution for every aspect of running and understanding the dynamics of our group of practices. The constant development of Read more the product ensures that our practices remain at the forefront of a rapidly changing professional business.

Stella Bate Allders Opticians (11 Sites)

Joined in 2010 | Previous System - See 20/20

Allders Opticians have now been using Optix since 2010, the transition from our old practice management system to Optix could not have gone more smoothly. We have been very pleased with the system and have not looked back. BI is a wonderful tool allowing you to monitor your business anytime, Read more anywhere. Being able to have a global look at all your appointment diaries in all of your stores at the click of a button when confronted by a patient wanting to be seen that day is invaluable. Sending electronic dispensing orders could not be easier. Most importantly having the ability to log in manually when you lose internet connection gives peace of mind that you will never be left in a position that you are unable to serve your patient. Trevor and the team are a great support and with the Optix user group yearly conference you are able to influence the way the system is developed.

Claire AnsteeAnstee & Proctor Opticians

Joined in 2012 | Previous System - Optisoft

The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !

I can highly recommend Optix as a valuable tool for any developing practice.

Nigel Robinson Robinson Optometrists

Joined in 2009 | Previous System - Bespoke

If anyone were to ask me what one thing I would hate to be without in our practice, it would without doubt be our Optix Management System. Far superior to our previous software, it’s basically like having an indispensable member of staff present all the time. Paying the same monthly fee, which we Read more consider to be great value, irrespective of how many features we used, quickly paved the way to our becoming a virtually paperless practice. It is so intuitive, incredibly flexible, can be accessed from home, provides fantastically in depth business reports but most importantly has the best support service you could ever wish for.

All of the Optix staff are incredibly well trained, patient and unbelievably conscientious. Trevor Rowley has such pride in the system that we are assured of continual product development, a prime example being the latest direct marketing tool.

Judith and I have recommended Optix to so many people and I am delighted to say that all have been come on board as happy users. So, in one word....Invaluable!

Elizabeth Evans Evans Opticians

Joined in 2008 | Previous System - Bespoke

Would I recommend Optix as a practice management system? Absolutely! Firstly it is really user friendly. Right from the start we all used Optix very quickly. Any help we needed was readily given by Optix staff. This is one of its great features. Optix staff are readily available by phone and Read more incredibly helpful. So any problems are sorted out straight away either via the phone line or via the Internet, as support staff remotely access our screens and sort out any problems. This becomes invaluable as you start to get to grips with more of the functions of Optix for example the Direct Debit facility. Optix staff want you to become competent in Optix and really do encourage you to make full use of it not just as very useful online diary and storage of patient data but as a very powerful business tool. Optix is a very forward thinking company and hence through their continuing innovation and development I am being pushed to develop my practice too. Optix is now invaluable in the running of my business.

Paul Graves Bodys Opticians (3 Sites)

Joined in 2008 | Previous System - See 20/20

Using our previous practice management systems, and we've had a few, always felt like wading through treacle, by comparison using Optix feels like swimming with the tide under us.