testimonials

Stephen PeartThe Village Optician (4 Sites)

Joined in 2011 | Previous System - See 20/20

As successful Opticians we focus on customer service, attention to detail, and having systems in place that enable our staff to be customer facing. At last in Optix Software we have found a computer system that helps us achieve all this. What makes them different to the other two PMS suppliers we Read more have used in the past? Customer service, attention to detail and systems that are designed to maximise practice efficiency.

Claire RangerHammond and Dummer Opticians

Joined in 2010 | Previous System - Optisoft

Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.

John EdwardsRobert Stanley Opticians (6 Sites)

Joined in 2007 | Previous System - PCS

We chose Optix because it has the most cutting edge system for communication with our Customers and the best Business Intelligence package on the market - allowing simple, instant access to the most important performance indicators that are critical to running our business. In truth though, we may Read more have chosen a different system if it wasn't for the excellent team behind Optix. They are focussed on their Customers, knowledgeable and never patronising when you ask a silly question. The ethos that runs through their business spreads from the top down and is reflected in everything that they do - delivering a valuable and constantly improving software system that helps you concentrate on what is important in your company.

Faisal Bashir Ellis Bass Optometrists

Joined in 2003 | Previous System - New setup

We have been using Optix for nearly 10 years now and I can certainly say it is one of those essential, 'must have', tools that every practice needs. The software does everything you need it to including paperless clinical records, managing our contact lens direct debits and sending out patient Read more recalls, just to name a few of its features. The easy to use software is well thought out and very user friendly. The Optix BI interface helps me look at my KPIs on a regular basis without too much hassle at just a click of a button. The support team are excellent and very knowledgeable and you have access to all the senior management team for help and advice. What is fantastic about Optix is that the software continues to evolve. Every year the team work hard to give us some new features, usually things that are well ahead of the other systems out there. As an independent practice, I feel that we can compete and offer services that many larger optical companies do thanks to Optix.

Annabelle MageeClearview Opticians

Joined in 2011 | Previous System - New setup

I opened my practice from scratch 2 years ago and Optix has been an integral part of my business. I saw many systems before opening my practice through locuming and Optix is the best by far. Their customer service is second to none and help and advice always easy to understand and follow. I’d Read more highly recommend Optix as a practice software.

Kathryn AnthonyKathryn Anthony Opticians

Joined in 2013 | Previous System - See 20/20

I have never regretted changing to the Optix system. Compared to our previous system our staff find it both intuitive and easy to use and what is even more impressive is how Trevor and his team work constantly to improve their product and listen to feedback from their customers to do so. The Read more support team are excellent and always on hand to sort out any queries quickly and efficiently and the Business Intelligence module provides us with an in depth analysis of our business in an easy to understand way. All in all a great product.

Ian Wallwork Wallwork Opticians

Joined in 2007 | Previous System - Acuitas

We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand. We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service. I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses

Pam Robertson Angus Optix

Joined in 2009 | Previous System - Optisoft

After a few false starts with other PMS systems, we started using Optix in 2009. Since then, the software has added bells and whistles to make it the complete software solution for any optometric practice, large or small. You can chose to use all the available options or cherry pick the ones that Read more will work best for your team. With an unfailing, friendly and enthusiastic support team, integrating Optix into your business will be one of the best decisions you can make.

Graham Ackers T H Collison Opticians (18 Sites)

Joined in 2007 | Previous System - Optisoft

It’s difficult to put into words how good Optix is, that’s because it’s seamless and an integral part of our business. I can honestly say that having tried the other major systems available, Optix gives us the tools and professional support to operate our business at a different level.

Jigna Teli Linklaters Opticians (2 Sites)

Joined in 2011 | Previous System - Optisoft

We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system. We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.

The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.

The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.

I would have no hesitation in recommending Optix - it will change your business!