testimonials

Stephen Brophy Rifkind & Brophy Optometrists

Joined in 2003 | Previous System - Optinet

I have used Optix for many years including its predecessor, and find Optix to be an excellent, stable practice management system. Its clinical record system and BI reporting makes analysis easy. The system has evolved over the years in response to customer feedback and continues to do so. All of Read more the functionality is there to go paperless if you wish with more equipment compatibility being steadily added to system. The safety of offsite storage and backup of clinical information is essential in this day and age. This, coupled with the excellent support team, gives great peace of mind. I would recommend the Optix system and support team to all.

Luisa Simo Plymouth University

Joined in 2012 | Previous System - New setup

We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.

Alastair Wade Wade opticians (7 Sites)

Joined in 2006 | Previous System - Acuitas

We have found Optix to be the most comprehensive optometric management tool available. It not only looks after our patients records, but of equal importance it is the complete solution for every aspect of running and understanding the dynamics of our group of practices. The constant development of Read more the product ensures that our practices remain at the forefront of a rapidly changing professional business.

Helen O'Brienthe Optical Shop

Joined in 2011 | Previous System - None

We moved from Optisoft and have been really delighted we made the move. Really like the Eye Exam format and the easy interface with our fundus camera. The reporting in the business intelligence element is really easy to use and is so powerful in allowing us to track our progress. And having lived Read more through a previous computer crash with no recent back-up, the security that everything is held securely on a remote server is very comforting. Also a fan of a fixed monthly fee with no up-front payment and no upgrade charges

Tony LawrenceThe Vision Centre

Joined in 2004 | Previous System - New setup

We are in our tenth year as a user of Optix and quite simply it has become the cornerstone of our practice! it is simple to use, quick to respond, robust and reliable. I Have used many practice management systems both 'off the shelf' and 'bespoke' and quite simply none of them are a shade on Optix. Read more Our Optometrist loves the clinical modules, the staff love the diary and dispensing modules, My wife loves the administration functions and I get a fantastic insight into the performance of my business from the Business Intelligence module. The functionality of the system pays for itself in man hours saved, allowing us to focus more time on our patients. If you are thinking of switching to Optix, it really is a no brainer!

Luke WrenLeightons Opticians (36 Sites)

Joined in 2011 | Previous System - Focus

We have been using Optix for two years, during which time the team in York have kept to all their promises and have met all of our requirements. They listen to their customers, take an idea and look at ways to update and improve their offering. The system is very advanced technically and has Read more helped structure and shape our business in terms of efficiency. Optix provide excellent customer service and I would highly recommend installing the system in your practices.

Deven Lakhani Hammond Opticians

Joined in 2009 | Previous System - Focus

We have been using Optix since October 2009 and have been impressed with its functionality and versatility. The fact that new ideas are constantly introduced is great, and the support team are amazing.

Liz JacksonOakwood Eyecare (3 Sites)

Joined in 2007 | Previous System - Acuitas

We work hard to provide a seamless, professional service to our patients, where the patient is the main focus. It is paramount to us that our practice management system enhances this service, rather than detracts or takes away our focus from our main objective - Optix delivers on this for Read more us!

Optix has provided us with a comprehensive, stable system that fits together in such a way that we have felt able to embrace most areas that the system has to offer us - diary, patient records, paperless testing, recall, till management, reporting, dispensing, stock control and order management. Our staff found it quite organic to use so it slotted into our patient journey easily - including pre screening diary management for multiple Optoms. Where we have needed support, Optix staff have been available quickly, been very patient with us, and remained solution focussed no matter how challenging our requests may have been!

Trevor and his team have always been very amenable to new ideas, but without making false promises that have either not been delivered or been unreliable in their execution.

It is a true reflection of the engagement of the Company that Optix provide an unmoderated forum for users, where we can share best practice and ideas, as well as openly discuss changes that we feel would be of benefit.

I would certainly encourage potential customers to look at Optix - no system can be perfect for everyone but this is certainly the best fit for us.

Jonathan HallJonathan Hall Opticians

Joined in 2011 | Previous System - Optisoft

We believe Optix to be the only practice management software that will help us take our practice to the next level. We feel it surpasses all others already and that their philosophy means that we are totally confident it will continue to evolve ahead of the competition. A vibrant company in a sea Read more of mediocrity!

Rod Mason 4 Sight Opticians (7 Sites)

Joined in 2008 | Previous System - PCS

We have been using Optix now for over 5 years and it has become an integral part of our practices. During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.



As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.



Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).



We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.



I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.