testimonials

Charles Bill Bill Opticians (4 Sites)

Joined in 2010 | Previous System - Bespoke

I am a great supporter of Optix. I have used them for some years and have been very pleased with the complete package. The software is not just a booking and record system but a package able to run multiple sites. It is very reassuring to know that with the software there is a great support team Read more behind to help with all you needs. I am very happy to recommend this product and have done.

Abi CarpenterCarpenters Optometrists

Joined in 2009 | Previous System - None

Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.



Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!

Brain DavidsonBrain Davidson Opticians

Joined in 2012 | Previous System - Acuitas

I have found Optix a delight to deal with, and would have no hesitation recommending them to anyone. Trevor and his team go out of their way to provide an unparalleled support service to backup their product. True customer service always wins. Other software companies should take note!!!

Vik JuggessurChelmer Village Opticians

Joined in 2009 | Previous System - Focus

Compared to other software management systems used (Optisoft, Iris and briefly See2020), for us, the package is by far the most comprehensive and secure without having to worry about modules, backups or upgrades. The system works well and even when you think it is working effectively, through the Read more forward thinking and common sense approach of the MD, Trevor, as well as the knowledgeable feedback from the growing Optix community, it only gets better and better. The last major update saw a cost effective and time saving solution to our recall letters and patient communications.

In fact, I would wholeheartedly recommend Optix purely on their service levels alone. The support team have never failed to respond to any queries or training issues and are able to communicate with you whatever the level of your computer skills. It's hard to know whether it is wonderful recruitment or just great training but they all seem to have the patience of saints. Many thanks for supporting our practice.

Royston Bayfield Bayfields Opticians (5 Sites)

Joined in 2006 | Previous System - Focus

A great product with fantastic support, I couldn’t be happier. The team at Optix are always innovating, working out what you want from a practice management system, before you even know what it is that you want. As a company we only want to deal with the best that is why we chose to work Read more alongside Optix, they are one of the most important relationships we have. The success of any business or practice is as good as the foundation you build it on and Optix certainly gives you a great foundation to build on.

Jason Rickaby Jason Rickaby Opticians (2 Sites)

Joined in 2009 | Previous System - IRIS

We came to Optix from IRIS, the whole transfer process was smooth and cause surprisingly few worries. The system works very well, is stable and the knowledge that all of our data is safe and off site is invaluable when environment agency tell us that we are about to flood again! The software is Read more very intuitive as shown by how little we have to use support, but when we do it's great that everyone knows your name, the practice and is enthusiastic and informative.

I would thoroughly recommend Optix especially if you are starting out in IT integration as the team are so helpful and the initial outlay is modest and transparent - there really are no hidden extras.

Alan McCandlessMcCandless Opticians

Joined in 2013 | Previous System - Acuitas

Optix has been a transformation to our practice management. It works faultlessly and any queries are dealt with immediately by support. The biggest difference that sets Optix apart is its superb support team who are so helpful and knowledgeable and consistently over deliver. The forum is also Read more excellent and the fact that practitioners opinions are there for all to see keeps standards sky high. The BI reports module is great and much more comprehensive than any other I've experienced...plus it ALL WORKS!! Would recommend 100% to anyone.

Simon FalkSimon Falk Eyecare

Joined in 2013 | Previous System - See 20/20

We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days. Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.

As for the business intelligence, we have barely scratched the surface, but we know we are empowered"

Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"

Says it all really

Claire AnsteeAnstee & Proctor Opticians

Joined in 2012 | Previous System - Optisoft

The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !

I can highly recommend Optix as a valuable tool for any developing practice.

Paul and Susan Verity Paul Verity Opticians (3 Sites)

Joined in 2010 | Previous System - Optisoft

We have been satisfied users of Optix for three years, having moved following several expert recommendations. Our business has benefited greatly from this comprehensive software system, linking the three practices much closer together than before. Staff have found it easy and intuitive to use, Read more whilst we enjoy the peace of mind that remote data storage brings. The Business Intelligence module provides in-depth analysis of practice performance helping us to plan and modify routines and the Optix community email forum is a brilliant way to hear the views of like-minded independent practitioners. We strongly recommend Optix software to our independent colleagues.