You can use this drop down to filter by previous PMS system usedStephen PeartThe Village Optician (4 Sites)
Joined in 2011 | Previous System - See 20/20
As successful Opticians we focus on customer service, attention to detail, and having systems in place that enable our staff to be customer facing. At last in Optix Software we have found a computer system that helps us achieve all this. What makes them different to the other two PMS suppliers we Read more have used in the past? Customer service, attention to detail and systems that are designed to maximise practice efficiency.
Paul Graves Bodys Opticians (3 Sites)
Joined in 2008 | Previous System - See 20/20
Using our previous practice management systems, and we've had a few, always felt like wading through treacle, by comparison using Optix feels like swimming with the tide under us.
Graeme Brown Brown Optometrists (5 Sites)
Joined in 2008 | Previous System - Bespoke
With five practices Optix allows us to manage our business effectively and easily. It gives you the tools to drive your business forward and their customer service is exceptional!
Tushar Majithia Lunettes Opticians (3 Sites)
Joined in 2010 | Previous System - Optisoft
Choosing Optix for our PMS is one of the best decision we have made. The software is user-friendly, intuitive and offers us the tools to enable our business to grow. It is reassuring that they have an excellent support team who are always very helpful. I consider Optix Software as a fundamental Read more partner in our business
Andy OrkneyR A Orkney Ltd
Joined in 2013 | Previous System - Optinet
We have been running our small market town practice through Optix software for 7 months now and use as much of the system as we can: diary, patient recall, GOS forms, all till transactions, all our clinical records, all contact lens and spectacle dispensing records, direct debits and utilize the Read more extensive reports available within the Optix Business Intelligence programme. We have no regrets switching from another software provider and enjoy the efficient and friendly back-up facilities provided by the Optix team on the rare(!) occasions that we have found ourselves needing assistance to operate the system. In particular the templates that we have requested within the communications function allow us to smoothly process onward referrals within the NHS, in addition to LES and LVA records and communications which saves much time and keeps these communications within the patient record.
As we enter our 25th year in practice, I feel for the first time that I am fully in control of all aspects of my business, thanks to the tools available to me through Optix and look forward to the next 25 years.
Gerard FernandesLynne Fernandes Optometrists
Joined in 2013 | Previous System - See 20/20
Choosing a PMS system is one of the most important decisions to make as an owner. We've had Optix for one month and we're absolutely confident we've made the right move.
Just exploring the BI has reduced admin for our managers and e-mails for me to read and send. The support is friendly, on tap Read more and efficient. Everything exhibits an attention to detail. The user conference and forum show a confidence in their product and service, that is matched by opinions from experienced Optix users. Lynne and I are now looking forward to having a partner in our business growth.
Simon FalkSimon Falk Eyecare
Joined in 2013 | Previous System - See 20/20
We had planned a 3 month window in which to change PMS systems to Optix. Our previous supplier decided they would threaten to cut us off over a bank holiday weekend. The team at Optix, sorted data transfer and had us up and running and trained enough to work within 3 days.
Having now used the Read more system for less than 40 days, it is already like a good friend. What we don't know, support sort quickly and the system is so intuitive, you can generally work it out.
As for the business intelligence, we have barely scratched the surface, but we know we are empowered"
Our senior receptionist who has embraced, grudgingly IT over the years commented the other day "I really like this new system"
Says it all really
Louise Jelley Andrew Jelley Opticians (2 Sites)
Joined in 2008 | Previous System - New setup
Amongst the many impressive features of the service is the very comprehensive and immediate help line. Nothing is too much trouble for the very patient people of Optix! As we use more and more of its functions, we don’t know how we ever operated without Optix.
Jason Rickaby Jason Rickaby Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
We came to Optix from IRIS, the whole transfer process was smooth and cause surprisingly few worries. The system works very well, is stable and the knowledge that all of our data is safe and off site is invaluable when environment agency tell us that we are about to flood again!
The software is Read more very intuitive as shown by how little we have to use support, but when we do it's great that everyone knows your name, the practice and is enthusiastic and informative.
I would thoroughly recommend Optix especially if you are starting out in IT integration as the team are so helpful and the initial outlay is modest and transparent - there really are no hidden extras.
Brian Montgomery Montgomery Optometrists (4 Sites)
Joined in 2007 | Previous System - Metspex
We have been delighted with the performance of the Optix system. It does what it says on the tin. It is a business system which has a few operating quirks which are all on the Optix wish list for future fixes. It is a reliable system giving good recall and details for marketing and patient contact. Read more The Direct Debit facility is flexible allowing collections for both spectacles and contact lenses.
The support team are excellent when called upon even for some small simple problems.
We looked long and hard before changing our old system and haven't been disappointed by the choice we made.