You can use this drop down to filter by previous PMS system usedAbi CarpenterCarpenters Optometrists
Joined in 2009 | Previous System - None
Having implemented Optix in our first practice 2009, I can honestly say I've never looked back and would do so again without a moment's hesitation. It is a very comprehensive, well thought-out practice management system and has allowed us to do so much, from refining and improving the day-to-day Read more running of our practices through to running sophisticated database enquiries helping us to contact our patients and drive the business forward. I was initially wary of using a web-based system due to concerns about security and reliability but, bar the odd short wobble in broadband supply (due to external factors) it has been pretty seamless, and actually having a system which is easily accessible remotely has proved an absolute lifeline when the unexpected has happened.
Optix is constantly evolving to try and meet it's users' requirements, and the support team are extremely helpful and approachable. The facility to be able to raise any issues and debate the system's intricacies in the Usergroup forum is also so helpful. I doubt it is possible to create a 'perfect' one-size-fits-all system but it is certainly nice to be listened to and have your comments taken on board and I think this is probably as close as it gets!
Fergus Bain Alexander Bain & Murray Opticians (3 Sites)
Joined in 2007 | Previous System - Bespoke
You expect technical excellence and savvy computing solutions from any IT provider and Optix are well ahead of the curve, however what sets Optix apart is the ease of access to skilled support staff ingrained with a genuine passion to be the best in the field.
Stella Bate Allders Opticians (11 Sites)
Joined in 2010 | Previous System - See 20/20
Allders Opticians have now been using Optix since 2010, the transition from our old practice management system to Optix could not have gone more smoothly. We have been very pleased with the system and have not looked back. BI is a wonderful tool allowing you to monitor your business anytime, Read more anywhere. Being able to have a global look at all your appointment diaries in all of your stores at the click of a button when confronted by a patient wanting to be seen that day is invaluable. Sending electronic dispensing orders could not be easier. Most importantly having the ability to log in manually when you lose internet connection gives peace of mind that you will never be left in a position that you are unable to serve your patient. Trevor and the team are a great support and with the Optix user group yearly conference you are able to influence the way the system is developed.
Skates Kothari Visionary Eyecare (2 Sites)
Joined in 2009 | Previous System - Bespoke
Optix is an evolving professional practice management solution for optometry practice, run by a company who truly listens to its customers and provides generous support
Edward UklejaPeepers Opticians
Joined in 2011 | Previous System - New setup
Having abandoned other Management Systems I was initially apprehensive about trying another system. However following recommendations from several colleagues I decided to install the Optix system. As expected it takes time to get used to the system but the support team is excellent, they are always Read more there to guide us through any problem, even if we make the same mistake twice.
Rather than adopting the full system from Day One I am adding components as our confidence improves and we are able to change haw the practice functions. I am confident that before long we shall be "paperless".
Vineet KorpalEye Smile
Joined in 2010 | Previous System - New setup
When deciding on software for our new practice I had several suppliers in mind including one which I had used for 10 years in my existing practice. My initial on-line demonstration with Trevor was an "eye opener". I was amazed at the detail and thought that went into the software and having Trevor Read more talk me through it personally was an honour. Having used Optix for nearly 4 years, I now have no hesitation in recommending Optix to everyone. I find the level of support second to none and all the staff are extremely capable of resolving any issues which may occur. Optix are continuously improving and responding to user feedback making this software an evolving product. Optix is not just an extremely effective clinical and business software it also comes with the benefit of a forum which facilitates Optix users dialogue on all optical and business topics. For me this unique package makes it the obvious choice for any progressive optical practice.
Maninder Kalsi Selby & Taylor Opticians (2 Sites)
Joined in 2010 | Previous System - New setup
Optix was my first and only practice software. It contains everything you could possibly need to run a practice (even remotely) including a forum for other Optix users to ask questions, swap frames, and even tell jokes. The support team are always helpful and prompt at solving any issues or Read more submitting requests for future updates.
Jeremy Heynes Barraclough and Stiles Opticians (6 Sites)
Joined in 2007 | Previous System - Bespoke
We have been users of Optix Software since 2007 and believe it is the best optically orientated business and patient management system on the market today. A truly versatile product backed up by the friendliest, most accessible and knowledgeable customer services team I have experienced. I can’t Read more praise Optix enough.
Sam Baird Sam Baird Opticians (5 Sites)
Joined in 2009 | Previous System - See 20/20
The deployment is painless and the support great. Optix does more than it says on the tin, it exceeds our demands and has us outperforming the big boys. We know how each branch, product and individual is actually performing, and this is empowering. Our business has never been better controlled.
Brain DavidsonBrain Davidson Opticians
Joined in 2012 | Previous System - Acuitas
I have found Optix a delight to deal with, and would have no hesitation recommending them to anyone. Trevor and his team go out of their way to provide an unparalleled support service to backup their product. True customer service always wins. Other software companies should take note!!!